#danielle_api
void cobaltBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1332009272829280268
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- danielle_api, 1 hour ago, 5 messages
wraith dirge
Hi! 🙂
simple tendon
Hello
Where do you see this "too many attempts" exactly?
Do you happen to have an associated request ID? Or only a frontend error?
wraith dirge
It's a front end error - I can send a screenshot?
simple tendon
Yep that'd be great
Can you share an account ID as well that encountered the error?
wraith dirge
This is the error that we've received from x3 instructors trying to sign up for their stripe dashboard
Is the account ID our central account?
acct_1KrWO2Bvew5TACtq
simple tendon
No preferably the account ID of the Connected Account that is trying to onboard
wraith dirge
That's our account ID that they're trying to connect to and then
There are x4 instructors so I'll grab those 🙂
simple tendon
Yep, you create their account first and then they onboard.
Yeah if you can grab one of their account IDs then that would be helpful
In the meantime I'm investigating as well!
wraith dirge
(1) acct_1Qk8UHQqFmRmS3k4 (2) acct_1Qk5okR5FPg1cJaN (3) acct_1Qk4p5QvFx1HAAaQ (4) acct_1QkNGZR6zjZbl98K
simple tendon
Thanks!
wraith dirge
Those are the accounts - all 4 of them say 'restricted' but all 4 of them have had the same as the above
After x1 attempt of typing in their email & phone number
Thank you 🙂
simple tendon
Do you have a time frame for when these errors occurred?
wraith dirge
x3 of them occurred last night and x1 of them occurred this morning
Shall I let you know exact timings for each account?
wraith dirge
Thanks 🙂
simple tendon
Hrmm yeah it looks like this 2FA attempt got rate limited for some reason, but I'm not seeing anything definitive yet for why.
Did any of these users try again later?
Is it happening every time?
wraith dirge
Ok thanks! Yes one of them tried again 1 hour later and the same thing happened again
The rest are all trying again this evening
wraith dirge
Thank you 🙂
simple tendon
Okay I've flagged it internally to get some deeper eyes on what might be going on. I'll circle back as soon as I have more info.
wraith dirge
Thanks so much! Should I stay in this chat?
simple tendon
Yep
wraith dirge
🙂
simple tendon
Okay the issue is getting escalated internally for a priority fix as it appears to be an issue with some specific rate limiting controls for GB numbers being too broad and catching good actors alongside the bad actors.
I can't give you a specific timeline but it should be fixed quite soon. The best thing to do at this point is to write into our Support team via https://support.stripe.com/contact/login and they can keep you updated on this issue and when it is resolved.