stephen-crosby_webhooks

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[golden python]

Hello

Taking a look

Yeah this is the result of a CAPTCHA being triggered.

So technically the initial attempt failed and then the customer has to complete the CAPTCHA for the next "attempt" to succeed.

I agree a little confusing that this is fired in the same flow here, but you'll need to handle this in your Webhook logic.

[junior locust]

Is there anything about the payload to indicate that this is the case?

[golden python]

For that Event payload, not specifically. But you could retrieve the Invoice and expand its payment_intent and look at next_action.use_stripe_sdk.type which will be intent_confirmation_challenge indicating CAPTCHA was triggered.

You can see this in the corresponding payment_intent.requires_action Event that fires as well: https://dashboard.stripe.com/events/evt_3Qk8c5B8wovMzpKJ1KmoP2Hz

[junior locust]

Ok. Normally we respond to this web hook by cancelling the customers account. Is the approach you mentioned what you would suggest we do instead in order to avoid cancelling our customers who are in the middle of paying?

[golden python]

If you are going to use this Event, then yes. However, I think the cleaner way is to use the customer.subscription.updated Event to handle fulfillment.

You look at the Subscription's status

If it is active then you provision. If it moves to past_due then you know payment failed.

And for the initial creation, like this example, it will be in incomplete until the payment succeeds.

Then it will move to active