yasmin-green_unexpected | Stripe Developers | Page 1

vapid emberBOT Jan 22, 2025, 5:40 PM

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south urchin Jan 22, 2025, 5:41 PM

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Additional information:
We have one stripe account with multiple sandboxes and I am testing in one of those sandboxes. The cards were purchased from the main account and not from the sandbox I am testing in - could this affect things?

left fable Jan 22, 2025, 5:45 PM

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Hello! The account you purchased the test card from shouldn't matter, the test cards are all the same. What version of the Terminal SDK are you using? Also, which test card(s) are you using?

south urchin Jan 22, 2025, 5:50 PM

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So we are using @capacitor-community/stripe-terminal at 6.4.3 which uses StripeTerminal at 4.1.0

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These are the test cards we are using

left fable Jan 22, 2025, 5:51 PM

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So the Interac test card doesn't support contactless payments, so that one is expected to not work. Is that the one you're having issues with?

south urchin Jan 22, 2025, 5:52 PM

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Both are not recognised

left fable Jan 22, 2025, 5:52 PM

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Details here: https://docs.stripe.com/terminal/references/testing#interac-test-card

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So the regular one (the one with the blue stripes)... what exactly happens when you tap it? What's shown on the device's display?

south urchin Jan 22, 2025, 5:54 PM

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Ahhh maybe it's because I was trying to test paying with CAD (therefore the payment_method_types object includes interac_present)??

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Should I test with USD instead then?

left fable Jan 22, 2025, 5:54 PM

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Ah, yep. If you're only doing Interac the regular test card won't work.

south urchin Jan 22, 2025, 5:55 PM

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Ok let me test just card_present then, I will get back to you. Thank you

left fable Jan 22, 2025, 5:56 PM

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Happy to help!

south urchin Jan 22, 2025, 6:02 PM

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Ok so that didn't work either. Here is the request ID from the PI created req_Hs2NIVjJTR6h4D.
Then this is what I see for the TTP screen. Tapping the "Stripe Terminal Test Card" against the phone didn't do anything and I couldn't see anything in the logs.

left fable Jan 22, 2025, 6:04 PM

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What make and model of device are you running this on?

south urchin Jan 22, 2025, 6:05 PM

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I tested on iPhone 15 Pro iOS 18.2 and Pixel 7 Android 14

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Bluetooth, NFC etc all turned on

left fable Jan 22, 2025, 6:05 PM

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So in the screenshot it looks like you're testing in a simulator. Is that a screenshot from the physical device?

south urchin Jan 22, 2025, 6:06 PM

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Correct, that's the android device plugged into my laptop

left fable Jan 22, 2025, 6:07 PM

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Hm...

south urchin Jan 22, 2025, 6:09 PM

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left fable Jan 22, 2025, 6:12 PM

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Yeah, I dunno. Since you're having the issue on two separate devices and two separate operating systems I don't know why this would be happening. Have you reached out to the @capacitor-community/stripe-terminal folks for help?

south urchin Jan 22, 2025, 6:13 PM

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I haven't yet but I will, thank you.

left fable Jan 22, 2025, 6:13 PM

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I think everything on the Stripe side of things is working as far as I can tell, especially now that the Interac bit was sorted out.

south urchin Jan 22, 2025, 6:14 PM

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Yeah when I tap the screen to simulate payment it all works great, it's just the test cards

left fable Jan 22, 2025, 6:14 PM

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Wait...

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Wait.......

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Is that how @capacitor-community/stripe-terminal is intented to work? Like is that message on the screen saying to tap the card, or is it instructions to tap with your finger?

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That message on the screen doesn't say tap card to simulate payment, and if tapping with your finger works that might be how it's designed to work.

south urchin Jan 22, 2025, 6:15 PM

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Ahh is this screen not the default StripeTerminal TTP screen?

left fable Jan 22, 2025, 6:16 PM

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No. I thought it was different because you're using @capacitor-community/stripe-terminal but now I'm thinking it's different because it's not actually using Tap to Pay at all right now.

south urchin Jan 22, 2025, 6:17 PM

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Ohhhh ok damn, I will reach out to capacitor-community then!!

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Thank you, this is super helpful to know

left fable Jan 22, 2025, 6:17 PM

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It should look like this: https://docs.stripe.com/terminal/payments/setup-reader/tap-to-pay?platform=android#device-specific-nfc-tap-zone-ui

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But instead of the tap/NCF icon you have that banner.

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So I think it's a fake screen. 😅

south urchin Jan 22, 2025, 6:18 PM

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Ohhh ok that makes sense, so it has to be the plugin then. Wow ok ahaha

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Thank you!!

left fable Jan 22, 2025, 6:18 PM

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I'm really glad you mentioned tapping it without the card made it work!

south urchin Jan 22, 2025, 6:18 PM

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Ok if I figure it out I will get back to you just incase someone else asks this question. Thank you for your help

#yasmin-green_unexpected