lynette_error | Stripe Developers | Page 1

gloomy flowerBOT Jan 22, 2025, 5:42 AM

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tidal rover Jan 22, 2025, 5:43 AM

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Hi

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Hello

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Our problem: We have 2 major problems with Stripe after we moved to production, we seek your help to solve urgently:

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Our European (Specifically Belgium issued cards) credit and debit card does not work. The error message shows "uncaptured" OR "insufficient funds" or "captured but not authorized". We concluded (but please confirm this) that it is because the 3DS did not pop up? But we did enable the 3DS on the dashboard and in the code, but 3DS still did not pop up. Refer below to the code. So, what is the issue that European cards are not working for Payment Element?
Note: international cards are working just fine. we tried with a singapore based issued card , we did not try for other countries issued cards.

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When we first moved to production, iDEAL and Bancontact were payment methods shown in our Payment Element. We confirm this. We even made a successful transaction with Bancontact of which we already refunded as it was a test payment in a live environment: Payment ID: pi_3Qji62DNrd5apT6R2lK38Lr1. However 1 hour later, we noticed that both Bancontact and iDEAL no longer shows up in our Payment Element for no concrete reason. We did not change the code, and we did not toggle off the payment method of in the payment method section in stripe dashboard. So what can be the reason it is NOT shown - did Stripe ban us or remove us without giving prior warnings?
the payment intent logs do not even show bancontact and ideal anymore. I confirm again both bancontact and ideal is toggled ON in our dashboard under production environment

steep rain Jan 22, 2025, 5:49 AM

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we noticed that both Bancontact and iDEAL no longer shows up in our Payment Element for no concrete reason
Can you share a PaymentIntent which you didn't see Bancontact and iDEAL here?

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When you create a PaymentElements, you create a PaymentIntent first, correct?

tidal rover Jan 22, 2025, 6:42 AM

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The logs right ?

steep rain Jan 22, 2025, 6:42 AM

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The Payment Intent Id

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pi_xxx

tidal rover Jan 22, 2025, 7:02 AM

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Ok wait sorry

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{"id": "pi_3QjiW0DNrd5apT6R103iuuDY", "amount": 100, "object": "payment_intent", "review": null, "source": null, "status": "succeeded", "created": 1737469996, "invoice": null, "currency": "eur", "customer": "cus_RcyScK6xgtXmFy", "livemode": true, "metadata": {"session_id": "payses_01JJ4MGARFWYWWXMWTXQET2YBK"}, "shipping": null, "processing": null, "application": null, "canceled_at": null, "description": null, "next_action": null, "on_behalf_of": null, "client_secret": "xxx", "latest_charge": "py_3QjiW0DNrd5apT6R1wam48p1", "receipt_email": null, "transfer_data": null, "amount_details": {"tip": {}}, "capture_method": "manual", "payment_method": "pm_1Qjij3DNrd5apT6R3F7kTxtX", "transfer_group": null, "amount_received": 100, "amount_capturable": 0, "last_payment_error": null, "setup_future_usage": null, "cancellation_reason": null, "confirmation_method": "automatic", "payment_method_types": ["card", "klarna"], "statement_descriptor": null, "application_fee_amount": null, "payment_method_options": {"card": {"network": null, "installments": null, "mandate_options": null, "request_three_d_secure": "automatic"}, "klarna": {"preferred_locale": null}}, "automatic_payment_methods": {"enabled": true, "allow_redirects": "always"}, "statement_descriptor_suffix": null, "payment_method_configuration_details": {"id": "pmc_1QN4kQDNrd5apT6RY7jCnN7T", "parent": null}}

tidal rover Jan 22, 2025, 7:28 AM

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{
"id":
"pi_3QjvQGDNrd5apT6R1Xewbota"
,
"object":
"payment_intent",
"amount":
16500,
"amount_capturable":
0,
"amount_details": {
"tip": {},
},
"amount_received":
0,
"application":
null,
"application_fee_amount":
null,
"automatic_payment_methods": {
"allow_redirects":
"always",
"enabled":
true,
},
"canceled_at":
null,
"cancellation_reason":
null,
"capture_method":
"manual",
"client_secret":
"pi_3Q*************************************************d78q",
"confirmation_method":
"automatic",
"created":
1737519612
,
"currency":
"eur",
"customer":
"cus_RdBnAEcZhHAgDz"
,
"description":
null,
"invoice":
null,
"last_payment_error":
null,
"latest_charge":
null,
"livemode":
true,
"metadata": {
"session_id":
"payses_01JJ63TG702P0T2W8K3R1ZYH4G",
},
"next_action":
null,
"on_behalf_of":
null,
"payment_method":
null,
"payment_method_configuration_details": {
"id":
"pmc_1QN4kQDNrd5apT6RY7jCnN7T"
,
"parent":
null,
},
"payment_method_options": {
"card": {
"installments":
null,
"mandate_options":
null,
"network":
null,
"request_three_d_secure":
"any",
},
"klarna": {
"preferred_locale":
null,
},
},
"payment_method_types": [
"card",
"klarna",
],
"processing":
null,
"receipt_email":
null,
"review":
null,
"setup_future_usage":
null,
"shipping":
null,
"source":
null,
"statement_descriptor":
null,
"statement_descriptor_suffix":
null,
"status":
"requires_payment_method",
"transfer_data":
null,
"transfer_group":
null,
}

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hi i am having the issue because i already toggle on the dashboard bancontact and ideal

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so i am not sure what i am missing here

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the payment method intent only shows klaran and card

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let's close this error

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i will get my developers to reach out and create a new discord chat

#lynette_error