#swaroopnagothi25_api
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- swaroopnagothi25_api, 6 days ago, 3 messages
polar grove
Hi, can you share more here? What specific error are you seeing?
junior gulch
I am implementing 2 step confirmation using payment element
polar grove
Ok, what is happening and where do you see the error?
What is the error?
Can you share exact steps?
Can you share the request id where you see this error if any? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
I need way more information to help
terse narwhal
Hi Why I can not send message on main dev help chat?
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junior gulch
sorry for the delay. Here is the api request:
POST /v1/payment_intents/pi_3QjiW7GHG8rvZ4ZU1ZfslfcW/confirm
Error:
Error message
"message": "An unknown error occurred"
"type": "api_error"
polar grove
Taking a look
junior gulch
I tried one more time. here is the response: {
"error": {
"message": "An unknown error occurred",
"request_log_url": "https://dashboard.stripe.com/acct_1QUkAmGHG8rvZ4ZU/test/logs/req_g0TzRgTAIaAEnS?t=1737470004",
"type": "api_error"
}
}
polar grove
I see it's a 500 errors: https://docs.stripe.com/error-low-level#server-errors
It is possible to get 500 error from time to time. I was unable to replicate this on my test integartion using two step confirmation. Are you able to make another attempt on a different PaymentIntent and see if you get the same error?
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junior gulch
yes. it is giving me the same.
radiant grail
Can you share the new PaymentIntent ID?
junior gulch
ok give me a minue
Here is the request:
POST /v1/payment_intents/pi_3Qjo8YGHG8rvZ4ZU1guJIssb/confirm
Repsonse: {
"error": {
"message": "An unknown error occurred",
"request_log_url": "https://dashboard.stripe.com/acct_1QUkAmGHG8rvZ4ZU/test/logs/req_NdVN2SzoO4IxRx?t=1737491608",
"type": "api_error"
}
}
radiant grail
Can you share the code you're using to initialize elements on the client-side?
https://docs.stripe.com/payments/build-a-two-step-confirmation#add-and-configure-the-elements-provider-to-your-checkout-page
junior gulch
I am following the same steps. But I am using payment_method_types instead of using automatic_payment_method
radiant grail
Yup I see that, Just want to make sure I'm not missing anything in the code
junior gulch
ok
const options = {
appearance,
layout: {
type: 'accordion',
defaultCollapsed: false,
radios: true,
spacedAccordionItems: false
},
mode: 'payment',
currency: 'usd',
amount: 1000,
paymentMethodTypes: ['card', 'us_bank_account', 'affirm', 'customer_balance'],
paymentMethodOrder: ['card', 'us_bank_account', 'affirm', 'customer_balance'],
customerSessionClientSecret: customerClientSecret
}
These are the options i use for loading the payment element in stripe.
customersession features:
components: {
payment_element: {
enabled: true,
features: {
payment_method_save: 'enabled',
payment_method_save_usage: 'on_session',
payment_method_allow_redisplay_filters: ["always", "limited", "unspecified"],
payment_method_redisplay: 'enabled',
payment_method_remove: 'enabled'
},
},
}
radiant grail
Gotcha. Can you try omitting customer_balance payment method type?
junior gulch
ok
radiant grail
junior gulch
dude it worked. Thanks.
i have a question.
what if i want to make payment using bank transfer?
radiant grail
Good question, I don't know why it breaks with customer_balance.. Let me see if I can find something..
I'm trying to reproduce with the same code you've shared above, but my PaymentIntent just succeeds
I see you're creating it as a direct charge, can you try a non-connect payment with customer_balance included?
radiant grail
You're passing stripe-account header client-side when initializing Stripe.js and server-side (when you create a PaymentIntent). Can you remove that and try again?
I'm trying to see if I can get my Stripe connect set up.
junior gulch
yes. while creating payment intent, i do pass the connected account Id
do you want to remove that and try again? But if iam making a payment using connected account then i have to pass the connected stripe account ID right?
correct me if iam wrong.
radiant grail
You're correct, I'm just trying to narrow down on what's breaking this flow. So if it works without the connected account ID, then it's something with Stripe connect that's causing this error
junior gulch
ok sure
i tried by not passing the connected stripe account ID while creating the payment Intent.
it still give me the same error
POST /v1/payment_intents/pi_3Qjp5JGHG8rvZ4ZU1DORMh4h/confirm
radiant grail
Hmm that still used a Stripe-Account header in the confirmation request.
junior gulch
for stripeJS, we have to pass accountId right in order to access the stripeJS confirmation Method
radiant grail
Not really, no
junior gulch
Hoo ok. let me try
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radiant grail
One more thing we can check is, Bank transfers is disabled for connected accounts here - https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_1OWd7THdB9qiiLxhmVNtNlYe
Can you try enabling it?
junior gulch
ok
I tried by removing stripe account id in confirmation call. It returned an error: No such payment_intent: 'pi_3QjpJkGHG8rvZ4ZU0Ga4aSEz'
let me try to enable setting
radiant grail
When you enable the setting, you should revert the changes and switch back to the flow when you were passing in the connected account ID
junior gulch
on the setting, i can't access the on by default
i can choose blocked or off by default
midnight hinge
👋 stepping in for my teammate, give me a few minutes to catch up
midnight hinge
on the setting, i can't access the `on by default`
ah, I think this is because connected accounts with Dashboard access have to enable bank transfers from the Dashboard themselves
Let's go back to the scenario that does not involve Connect. Can you remove the stripe_account header when you create the PaymentIntent and remove the stripeAccount ID client side when you initialize Elements?
junior gulch
i removed the connect account, in the both cretaion and confirmation call,
Confirmation call fails by saying no such payment intent.
midnight hinge
Do you have that PaymentIntent ID? I suspect the PaymentIntent was created on the connected account and not the platform
junior gulch
Can you tell me the reason for this?
it is happenning when i pass acss_debit to the paymentElement
midnight hinge
Sorry for the delay!
ACSS is not supported for the deferred intents flow: https://docs.stripe.com/payments/accept-a-payment-deferred?platform=web&type=payment#enable-payment-methods