sqarf_code | Stripe Developers | Page 1

midnight doveBOT Jan 21, 2025, 11:40 AM

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uneven jungle Jan 21, 2025, 11:44 AM

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👋 happy to help

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how did you report the bug? through github? through a ticket?

feral breach Jan 21, 2025, 11:45 AM

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Here on DIscord

uneven jungle Jan 21, 2025, 11:47 AM

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did you follow up with Stripe Support #1299387550716137522 message

feral breach Jan 21, 2025, 11:47 AM

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Yup thats the one

uneven jungle Jan 21, 2025, 11:48 AM

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I meant did you contact anyone at Stripe Support and opened a ticket for this?

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what's your account ID if you don't mind?

feral breach Jan 21, 2025, 11:48 AM

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Oh, no I did not

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From conversation I understood, that it will be handled internally

uneven jungle Jan 21, 2025, 11:49 AM

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would you mind sharing your account ID?

feral breach Jan 21, 2025, 11:49 AM

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One sec

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Where can I see it in my Stripe dashboard?

uneven jungle Jan 21, 2025, 11:50 AM

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no worries

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I found the internal bug report

feral breach Jan 21, 2025, 11:50 AM

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Oh nice

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How does it look?

uneven jungle Jan 21, 2025, 11:51 AM

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to be honest, for some reason that didn't move, I'll re-escalate it

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but it's really important for you to create that ticket otherwise, things will fall sometimes under our radar

midnight doveBOT Jan 21, 2025, 11:51 AM

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Hello @feral breach, we have sent you a direct message, please check it at https://discord.com/channels/@me/1331229791751241802

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

uneven jungle Jan 21, 2025, 11:52 AM

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I just sent you a link to create the ticket, and I'll follow up

feral breach Jan 21, 2025, 11:52 AM

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Ah, ok, thanks, I will do. I didn't know about this

uneven jungle Jan 21, 2025, 11:53 AM

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are you still facing the issue?

midnight doveBOT Jan 21, 2025, 11:54 AM

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feral breach Jan 21, 2025, 11:54 AM

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I haven't tried it since

uneven jungle Jan 21, 2025, 11:55 AM

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would you mind taking a look quickly and see if it's still reproducible

feral breach Jan 21, 2025, 11:55 AM

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Sure one moment

uneven jungle Jan 21, 2025, 11:55 AM

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and please let me know when you do create the ticket

feral breach Jan 21, 2025, 12:12 PM

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Yup, I confirm that still this issue persists

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I will procceed with opening a ticket

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Oh, looks like i have already opened it

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Where I will be able to review this ticket?

granite latch Jan 21, 2025, 12:17 PM

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Hey! Taking over for my colleague. You should receive an email.

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You should see all your cases via your Stripe Dashboard at:
https://dashboard.stripe.com/support

feral breach Jan 21, 2025, 12:23 PM

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Yup, it's there, thanks!

#sqarf_code

Hello @feral breach, we have sent you a direct message, please check it at https://discord.com/channels/@me/1331229791751241802