dmonn_unexpected

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• dmonn_unexpected, 14 minutes ago, 9 messages

[torn hatch]

Hey sorry, I had a call and you closed my previous thread

@small sun asked:

So you paused the collection on Jan 2 https://dashboard.stripe.com/logs/req_dnH8QKJ9sfGjYo, and resume it on Jan 16
https://dashboard.stripe.com/logs/req_4qHcvMB4VS50ZS As far I can tell, you didn't pause and resume the same subscription on the same day.

---

That's correct. I didn't resume on the same day, I resumed on the day that the original invoice was due. If we check the logs here: https://dashboard.stripe.com/acct_1GeGzCEefV9my3r1/events?related_object=sub_1QU4v4EefV9my3r1HooemOq9

Here's what happens on January 16th:

• 19:14, draft invoice for $0 is created
• 20:00, we resume the subscription (with a few trial days to reset the billing date)
• 20:00, draft invoice for $0 is finalized
• 20:14, same invoice is being edited to now be $240
• 20:14, invoice for $240 finalized and paid

What we expected is that the draft invoice over $0 stays that way. We don't want the person to be charged (hence why we add trial days)

Use case here is: Pausing a subscription when it still has X days left in the billing cycle, then once they resume their subscription being able to add those X days back on (through trial days). But there's this edge cases where users still get charged if they resume within an hour (?) of their original invoice.

[obsidian axle]

(I can see the old thread)

I think this is working as expected. The issue ultimately is that you didn't set resumes_at when you paused the subscription. That means we don't void all created invoices during paused state automatically. Then when you resumed the subscription here was before the $240 invoice (in_1Qhr25EefV9my3r1dOklRStt) was finalized (~1 hour after creation – the natural lifecycle of an invoice). We then automatically attempted payment on it

Your request to unpause the sub actually generated a different invoice that reflects the requested trial period: in_1QhrkQEefV9my3r1W79luHF5

[torn hatch]

Gotcha. What's the best way to mitigate this? I don't know resumes_at at the time of the pause. Users actually come back online to resume. We then set the trial period + unpause in the same call. I was under the impression that the new billing date should overwrite the pending invoice?

Could I potentially void all draft invoices at the time of resumption? But then again, when I check the logs, I don't think the invoice was in draft any more at this point.

What I want to achieve essentially is being able to say "the subscription is being unpaused today, and we want the next payment to be in X days"

invoices = stripe.Invoice.list(
    subscription=<sub_id>,
    status='draft'
)
for invoice in invoices.data:
    stripe.Invoice.void_invoice(
        invoice.id
    )

[obsidian axle]

My recommendation would be to listen for invoice.created events that fire during paused state (like this) and void them manually if indeed paused

We then set the trial period + unpause in the same call. I was under the impression that the new billing date should overwrite the pending invoice?
Any updates to a sub will generate a new invoice and the old invoices remain unaffected and can still be paid (if open)

[torn hatch]

Ok sure 👍 That works for me