#gaz_code
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drowsy rover
hi there!
can you share the request ID (req_xxx) that is failing? you can find it here https://dashboard.stripe.com/test/logs
ornate canyon
req_kWTLUtbSoJ7et5
ornate canyon
its hard to tell because i have also been using it on my phone
there is one error
req_ecqpnasyCzRRdi
about urrency interesting
primal whaleBOT
drowsy rover
I'm looking for the error you mentioned in your first message.
This fails for my client who is in Canada (S24),
what's the request ID for this?
ornate canyon
req_ecqpnasyCzRRdi
silk tapir
Again, that request/error is not related to the API request you originally mentioned. I'd guess it's this: https://dashboard.stripe.com/logs/req_OPEEmLEJo4B1cf
ornate canyon
Hmm but what string do u need to specify for location?
silk tapir
But without an actual error it's hard for us to debug
silk tapir
Hmm but what string do u need to specify for location?
https://docs.stripe.com/api/terminal/readers/create#create_terminal_reader-location
Would be a tml_xxx ID of a Location registered on the account: https://docs.stripe.com/terminal/fleet/locations-and-zones
silk tapir
Tried what? What's the exact code they're calling that errors?
ornate canyon
Terminal.getInstance().listLocations(
ListLocationsParameters.Builder().apply {
limit = 100
}.build(),
locationCallback
)
i get onSuccess in locationCallback
he gets onfailed
but the logs arent showing on that link
oh they are now but no errors
i dont know what the tml_ thing is
not seen that
silk tapir
That would imply that they're using a different API key (from a different account)
ornate canyon
hmm we are running the same app though
silk tapir
Have you/they actually tried catching the error thrown in the failure handler?
ornate canyon
argh hes had to go so i cant get it, was something about execution error getting token
silk tapir
What is your Stripe account ID?
ornate canyon
like my email that i used?
silk tapir
argh hes had to go so i cant get it, was something about execution error getting...
Sounds like an error thrown separate to that command you shared, and that the app isn't generating a connection token. Like this: https://dashboard.stripe.com/logs/req_oRapf9se9qAPJ5
ornate canyon
my account is uk registered
silk tapir
Really we need some details of the actual error thrown. No idea where to look right now as there are no failing requests to that endpoint on your account
Here's a successful request as an example: https://dashboard.stripe.com/test/logs/req_FJY52i4fqhr8XO
ornate canyon
yeh im utterly confused
silk tapir
Well your friend needs to debug their code and catch the error thrown in the code, and we can go from there
Without that it's impossible to help
ornate canyon
yeh he isnt a coder unfortunately so im having to do remote control etc
all he is doing is restarting the app when i ask him to
i wonder if i could simulate it using a vpn and pretend im in canada
silk tapir
I doubt it's location related
ornate canyon
what else could it be?
silk tapir
I don't know, but not sure how the geo IP would affect that API method. As I said, you/they need to log the actual error that is thrown and we can go from there
Right now it's just guess work
ornate canyon
yeh
difficult
i really need to be able to recreate his situation
seems like it just stop executing somehow around return result.body()!!.secret in apiclient.kt
silk tapir
OK, but there should be an exception thrown that you can log, no?
ornate canyon
yeh there should be
wish id screenshoted it
pretty sure it did show something in the catch
guess i will need to wait until tomorrrow now
cant really work out whats happening, would be fine if i had the phone in my hands
pretty sure it just fails on locationCallback as i first said
but i dont know exact error
silk tapir
Right, but as I said there are no failed requests in our logs for that API method for your account. Which would imply that listLocations is not failing, but somewhere earlier in the stack is
ornate canyon
ah yes
silk tapir
I recommend just catching the actual exception and coming back when you have that
ornate canyon
yep, thanks a lot for all the help
hopefully you are around tomorrow
ill try get a better exception, i will reocrd a video of his logcat lol
silk tapir
We won't be around tomorrow – weekend. Will be open Monday! OR you can write in for async support
ornate canyon
ah ok
monday then
yeh not location i dont think using vpn now still works fine
probbably missed some exception because i need ot filter logcat
just so much stuff rushing past
silk tapir
Hopefully we can get to the bottom of this next week for you
ornate canyon
Yeh! would be awesome