#ssbjsb_api
elfin matrixBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1329621834982887467
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- ssbjsb_invoice-cash-balance, 7 hours ago, 52 messages
- ssbjsb_unexpected, 1 day ago, 30 messages
- ssbjsb_api, 1 day ago, 10 messages
timber pilot
We turned off ACH direct debit from the payment settings and turned on Bank transfers back in December.
But somehow some customers are still on ACH credit transfer.
We were thinking of making the funding_instructions API call for them to transfer them over to bank transfers.
The above approach works.
Just tested it with a customer in the test mode.
Won't take much of your time
frank rune
We have an automatic migration process: https://docs.stripe.com/payments/customer-balance/ach-ct-automigration. But you still see customers on ACH credit transfer?
Ah snap, are you not using Invoices or Subscriptions?
timber pilot
Yes we are using invoices and subscriptions
Yes we still see some customers on ACH credit transfer
Here is an example
Customer ID: cus_RPtSb0a7jnG01U
There is another customer we saw that automatically switched from ACH credit transfer to bank transfers
Here is the customer: cus_ROMQGFUHYbMSr4
They were using sources back in december. Here is the request ID: req_rA25o5uH9zrrbA
They have automatically switched to bank transfers.
Would you be able to explain why the first customer didn't switch but the second customer did?
frank rune
Yeah I am trying to findout. Gimme a few mins
timber pilot
Sounds good. Thank you
frank rune
There is another customer we saw that automatically switched from ACH credit transfer to bank transfers
When did you notice this change and was that triggered from some action/request from your side?
timber pilot
Noticed this change when we were monitoring our release this week.
We didn't make any API requests. We just turned on the Bank Transfer payment method from the settings on the dashboard at the end of December.
frank rune
I see
I can see the change happened when an Invoice on this Customer is finalized: https://dashboard.stripe.com/logs/req_VuVBZYSvzVr61G
Do you have a Test mode Customer with ACH Credit Transfer? Can you try to finalize any Invoice of him?
timber pilot
I can create one right now and do it.
Gimme 2 mins
Here is the test customer: cus_RbHDqO4PBonPje
I upgraded their plan and the test customer has an open invoice now but it didn't switch over to bank transfers.
This is the invoice ID: in_0Qi4hn5QM0nABsUHd66hIAqe
It was finalized
frank rune
Can you create another Invoice to use up the remaining $10 on the ACH Credit Transfer Source?
timber pilot
Should I select autocharge customer?
frank rune
Ah no, sorry 1 min
timber pilot
I created an invoice for $7
Nothing happened.
frank rune
You may need an Invoice which has customer_balance as the payment method. in_0Qi4hn5QM0nABsUHd66hIAqe still has ach_credit_transfer 🤔
Let me check your Test mode Invoice template
Can you turn on Bank Transfer in Test mode?
(You already turned on Bank Transfer on your Live mode settings, at https://dashboard.stripe.com/settings/payment_methods/pmc_0Q8TuM5QM0nABsUH9SQ8IAwV)
timber pilot
I don't have the permission to do that
I think for us writing the migration to call the funding_instructions API for our customers would be the safer bet.
We can't wait for invoices to get finalized for customers. For us sources for ACH would be deprecated on Jan 31st.
We have pretty big clients who use ACH. We don't want to create friction for them later on and miss out on any payments.
frank rune
Yeah that makes sense too. Sounds like a plan
Additionally, I think you can still write to Support asking about the mechanism of automatic migration and how it is related to the finalizing Invoice on cus_ROMQGFUHYbMSr4 The Support team will get confirmation from the ACH migration team
timber pilot
Sounds good