#connie_docs
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solid cosmos
Hello
There is a lot going on here -- can you be a bit more specific? Just one example with what you expected to see versus what you actually saw?
formal remnant
Sure. I added an agent (one of our products), which updates the associated Stripe subscription and triggers a proration. This is the ID of an invoice with a line item representing the prorated amount to charge the customer for the additional agent, and another line item which is a credit for the unused time - in_1QhcVJLBCOYLGWIcKPJFffEJ. This is the expected behavior.
But when we created a proration before this, the customer was charged for the prorated amount, but there was no credit line item (ID for that invoice: in_1QhbkDLBCOYLGWIcFSdeO7xe)
solid cosmos
Thanks, taking a look
solid cosmos
Just a heads up that the server is quite busy right now so this is going to take a few minutes.
Nothing is immediately jumping out to me.
The fact that you have made so many updates on this Subscription does make it hard to debug though.
Could you create a fresh Subscription and make a single update that reproduces the behavior?
formal remnant
I could not reproduce the first behavior; it only happened twice. We have only been able to reproduce the second one consistently (where the credit item does get applied).
solid cosmos
Hmm yeah I would not have expected there to not be a proration credit there...
formal remnant
Yeah. I was curious if having a "past due" monthly invoice could prevent the credit line item from getting applied (this was the past due invoice I was referring to: in_1QSEUxLBCOYLGWIcYUivVOep). I wish I thought of it sooner before all those updates were made 😔
solid cosmos
No that shouldn't matter.
Proration doesn't take into account the status of the previous Invoice
(That is a common confusion with Stripe Billing)
formal remnant
Ah okay, good to know. Thanks for clarifying that.
So just for my reference, would there ever be a reason that the credit line item would not be applied in cases where we increase a quantity of a subscription line item that results in a proration?
solid cosmos
Really only if you were setting proration_behavior: 'none' as far as I know.
Oh or using Metered billing -- proration doesn't apply in that case.
formal remnant
Okay, so when we're not using metered billing, and we set proration_behavior: 'always_invoice', we can always expect an invoice with one line item representing the prorated amount to charge and another line item representing the credits for unused time?
solid cosmos
Yes