#brel_api

1 messages · Page 1 of 1 (latest)

wintry domeBOT
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stoic forge
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Hi there. I'm sorry but I don't understand exactly what you're asking. What is your question? Do you have an example Subscription that illustrates the issue you're trying to solve?

forest root
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I have two subscription plans. I have pro and premium. Pro costs $20 and premium costs $50.

What I realized is that if customer is enrolled to premium and them downgrades to pro, they get a balance of $30. That balance is automatically applied on other charges made in the future from that customer

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Why does this happen?

stoic forge
forest root
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but I want it on the upgrade but not downgrade. Does it have to be managed customly by me? Isn’t there an option to consider proration on upgrade but not on downgrade?

stoic forge
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If you're using the customer portal, however, it doesn't distinguish between upgrades and downgrades

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Again, I would strongly recommend reading the two guides above, as prorations are a complex topic

forest root
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ok but I need to check if that is an upgrade or downgrade though

stoic forge
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Correct, you need to know which price is which when you make the change

forest root
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ok thank you

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so downgrade to a subscription with smaller price results in customer applied balance?

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is this the default behaviour?