robin_code | Stripe Developers | Page 1

sleek ibexBOT Jan 14, 2025, 2:43 PM

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rocky terrace Jan 14, 2025, 2:45 PM

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hi! hmm, probably best to open a support ticket(with full code/screenshots) about this so we can investigate. It might be something else, those CSP cross-frame error messages are sometimes red-herrings.
if you have a quick way for me to replicate this like a live site/demo, I can look at that too

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I did a quick basic smoke test and it's working in general, at least

tawny nest Jan 14, 2025, 2:50 PM

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thanks @rocky terrace I did also open a support ticket, but heard I might get better faster answers here! I can set up our dev site so that this is accessible again, it's actually set up to use the real verification that requires entering details, which is fine, any incorrect details can be tried. It does very occasionally pass/fail verificiation (instead of getting stuck). Yesterday I couldn't get it to get past submitting the details at all

rocky terrace Jan 14, 2025, 2:53 PM

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if you have a demo that would be great yes. And sorry for being redirected, my team/me replies to support tickets on issues like this so whoever told you to come to Discord could have just escalated the case to us

sleek ibexBOT Jan 14, 2025, 2:53 PM

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tawny nest Jan 14, 2025, 3:02 PM

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Oh no, it wasn't someone from stripe, members of my team were singing praises of the stripe discord!

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I'm just getting the demo re-setup to use stripe verification

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@rocky terrace
The test environment is https://dev-teen.herojourney.club/

Hero Journey Club

Hero Journey Club is a science-backed program designed to help neurodivergent teens master emotional regulation and social skills

fringe tapir Jan 14, 2025, 3:16 PM

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hey thanks, i will take a look. Can you explain the repro steps I should take to encounter the issue you described?

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(karllekko had to step away, I'm on their team)

tawny nest Jan 14, 2025, 3:23 PM

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please test of safari browser:
-> click register
-> View Session Times
-> pick 10 - 12 years old
-> pick desktop
-> pick any time slot
-> click continue
-> use card details:
4242 4242 4242 4242
any future expiration (01/25)
any cvc (123)
any country (im using peru but it doesn't matter)
-> use email 'robin+testthestripeverification@herojourney.club' (any email works but this will let me reset the verification to try again if it somehow passes, it does pass sometimes for unknown reason)
-> click start free trial
-> click verify me

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@fringe tapir thanks for taking a look

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let me know if you get stuck at any part
the verification gets stuck very often with a 'something went wrong page' in the modal and the details do not actually submit

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for the details for verifcation any random name will do, any date that would make you at least 18yo (11.11.1990 for example)
and any 4 digit SSN, the verification doesn't need to pass, it just needs to proceed

fringe tapir Jan 14, 2025, 3:28 PM

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I do see the frame origin errors, but it does not appear to cause problems for the flow, which appeared to complete fine

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Though I did arrive at your "error" screen

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"YOU’RE NOT VERIFIED YET"

tawny nest Jan 14, 2025, 3:32 PM

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Ah that's when it intermittently worked

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yesterday for many attempts it was impossible for me to continue in the flow and I repeatedly got to the 'something went wrong' page

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like so:

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would you be able to attempt the verification a few more times if possible please?

fringe tapir Jan 14, 2025, 3:53 PM

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I can try shortly, but i'm not sure whther any intermittent failure would be related to this framing in that case

tawny nest Jan 14, 2025, 4:00 PM

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if the failure takes place in the modal surely it can only be related to stripe, I'm not sure there is anything we could do our side to fix it

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I say intermittent, but yesterday it failed in almost 100% of attempts on safari

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whilst working on chrome

fringe tapir Jan 14, 2025, 4:12 PM

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Do you have a content security policy implemented with the allow rules we describe here?
https://docs.stripe.com/security/guide?csp=csp-js#content-security-policy

tawny nest Jan 14, 2025, 4:14 PM

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Will review now thanks

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however we didn't do so for the checkout and that always works

fringe tapir Jan 14, 2025, 4:25 PM

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I've tried several more times at this point without encountering any blocking issues. The verification flow appears to complete, then after the "verifying..." spinner i land at the same "you're not verified yet" screen

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So i suspect that something else is going on here and that reproduction is not happening for me

tawny nest Jan 14, 2025, 4:26 PM

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Ah well thank you for trying! very curious

sleek ibexBOT Jan 14, 2025, 4:44 PM

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#robin_code