guimatos_api

[hollow palm]

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[hushed topaz]

hi there!

if I understand correctly: when using business_profile, the onboarding flow should have a step for document upload, but it doesn't, which result in a restricted account?

[main grotto]

yes!
more especifically when I set business_profile.product_description

Including product_description seems to prevent Stripe from marking the account as Incomplete, skipping the expected document upload prompts during onboarding.

this is the log id of the unexpected behaviour: req_dkTHXgfqI1CFCT

and this one of the expected behviour
req_3ZDcHxEG5lvUU2

I need to ensure that, even that I set product_description, the verification document flow remains

[hushed topaz]

thanks for the clarification. having a look

[main grotto]

ok

[soft falcon]

we only ask for documents if we can't verify the account, if it's not needed we don't ask for it

[main grotto]

@soft falcon, I understand that, but why even the verification is not requested in front, the dashboards returns a message that the account must send the documents?

and will this behaviour it's happening just when we set the product_description?

looks that is some issue in your side

[soft falcon]

why even the verification is not requested in front, the dashboards returns a message that the account must send the documents?
because the process is async and we only determine that we need extra information after the user's gone through the initial onboarding, as far as I know