#rhuzaifa_webhooks

1 messages · Page 1 of 1 (latest)

neon shardBOT
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tall quail
olive helm
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👋 happy to help

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catching up

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would you mind sharing the customer ID or the subscription ID?

tall quail
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hi, sure

  • customer_id => cus_RZwUkdu7O7c6LS
  • subscription_id = sub_1QgmbiHj8xfC0YnCVlzTNeeb
olive helm
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taking a look, will be back in a minute

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you haven't responded to the dispute

tall quail
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yes, but i don't understand how it relates to the "cancel subscription on dispute opened" setting. Shouldn't it cancel the subscription as soon as the dispute is opened in case of 3

  1. Cancel the subscription immediately without prorating
    and at the end of the billing period in case of 2
  2. Cancel the subscription at the end of the billing period
olive helm
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yes you're right, I'm still checking to understand

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did you save the config?

tall quail
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yes

olive helm
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ok

tall quail
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its already saved, and i created a new subscription after that, just to make sure the changes took effect.

olive helm
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I think the problem is with dispute settings not working correctly with test clocks

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I will send you a link to directly open a case so I could follow-up with the internal team on this

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and investigate more

neon shardBOT
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Hello @tall quail, we have sent you a direct message, please check it at https://discord.com/channels/@me/1328345173415039028

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
olive helm
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please let me know when you do

tall quail
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ok, thanks. I will share the details there. Will let you know if this thread remains open (some of my previous threads got closed very quickly due to idle state, so i couldn't respond there)

olive helm
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you just need to follow the instructions that were sent to you in the DM

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and once you finish just inform me (if the thread is still open) otherwise no need to open a new thread

tall quail
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opened a support ticket. Thank you.

olive helm
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thanks, we will follow up with you asynchronously