#raisen_api
viral pondBOT
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odd owl
Hi there! Looking now
Are you able to reproduce this consistently, or is it an intermittent issue?
gleaming violet
Yes. consistently. No errors on the browser's console. As mentioned, it works fine on AWS, but I couldn't get it to work on localhost
odd owl
Do you see any failing requests in the network tab of your developer tools?
gleaming violet
I don't see any. I only see 200s and 204s
odd owl
Trying to reproduce on my end testing locally
gleaming violet
I was actually insepecting the wrong window, not the popup one. I did see a network error:
`Request URL:
https://connect.stripe.com/ajax/connect/sessions/register_user/auth_attempt?include_only[]=attempt_id%2Cexpress_2fa_sms_outage
Request Method:
POST
Status Code:
400 Bad Request
{
"error": {
"message": "Something went wrong. Please try again later, or contact support.",
"code": "captcha_score_too_high",
"message_code": "captcha_try_again_later_support_error"
}
}`
odd owl
This is going to take a deeper investigation here, and we'll likely have to engage another team. I'm going to have our bot send you a dm which will help you create a support case. If you can please provide as much detail as possible in the support case, that will be very helpful.
In the meantime, I'd recommend using your AWS environment for testing while we take a deeper look.
viral pondBOT
Hello @gleaming violet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1327009842342137929
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
gleaming violet
when I click on the link from stripe bot, I'm taken to the support main page
it's not giving me the option to create a ticket
I'm logged in into stripe
odd owl
When you accessed the link the bot sent you, did the chatbot box open up and ask you a series of questions?
The screenshot doesn't provide much context.
gleaming violet
Yes, the chatbot box opened up
odd owl
I'm not sure what went wrong with the flow, but I would try accessing the url from the bot again one more time and if it does not work, just open a support case from the support site and it will still reach us.