#sai-rez_subscription-ideal-support
sleek crestBOT
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- sai-rez_docs, 1 day ago, 11 messages
wild dune
It should show up for all of those
Can you share checkout session id's where it did and didn't show up so I can compare?
stone isle
Sure where can I find that?
wild dune
Oh sorry I thought you were using Stripe Checkout for some reason
So you're using your own payment page with the deferred intent integration
Above links do help though
stone isle
Oh yes sorry I should have clarified, we're using a custom integration using the Payment Elements
wild dune
Your code snippet clarified that but I missed it. My bad
Hm not sure offhand what the issue might be
Digging
stone isle
I've recently enabled SEPA successfully so I assumed iDEAL should be no different
wild dune
So SEPA works for both Subscription and one-time payment on your site?
stone isle
Yes correct, we're a subscription model but on all modes (subscription, setup, payment) SEPA appears
wild dune
So when testing iDEAL, are you physically located in the Netherlands?
stone isle
We use a VPN for testing, I am currently set to Netherlands
If you're curious, these are the settings we set for mode setup where iDEAL appears
const setupIntentOptions = {
mode: 'setup',
currency: plansState[0]?.currency ?? 'gbp',
setupFutureUsage: 'off_session',
appearance: { ...paymentElementStyles },
} as StripeElementsOptions;
wild dune
We use a VPN for testing, I am currently set to Netherlands
This could be the issue...
It's a known issue that VPNs cause weird behavior with what payment methods show up and when
They don't produce reliable results
stone isle
Hmm I see, we've not had issues before when testing other localised payment methods, they've been consistent so far
I have a coworker in the Netherlands, I'll quickly double check with him to see if he can provide a screenshot
wild dune
I have a coworker in the Netherlands, I'll quickly double check with him to see ...
Yeah this would be the most reliable way to test this
wild dune
No worries
stone isle
Unfortunately it didn't appear for him also
wild dune
Hm not sure. Let me ask a colleague if they have any ideas
stone isle
Okay thanks, it's a bit of a head scratcher, please let me know if you need more information
wild dune
What's your account id?
coarse mesa
can you share a link to your payment page with me?
ok I found logs. For ideal with mode:"subscription" it's because
"Payment method does not support collection_method=charge_automatically"
which yeah, now that I look at that I'm remembering it's a limitation that we don't support recurring iDEAL in the Elements integration, only Checkout (https://docs.stripe.com/billing/subscriptions/ideal)
yeah found the internal backlog/feedback item for this(ideal as a payment method for subscription creation with charge_automatically subscriptions) which confirms it's not supported unfortunately.
stone isle
Wow haha I'm surprised that doc never came up in my search, I will take a look at it thanks!
Ok so iDEAL for recurring payments only works for Checkout not Elements essentialy
coarse mesa
unfortunately yes. It's because with iDEAL the recurring payments can be processed as sepa_debit payments(we generate a SEPADebit PaymentMethod from the IBAN of their iDEAL account) with charge_automatically , but unfortunately the logic for picking the payment method is not correctly handling that.
sleek crestBOT
stone isle
Ok glad that's confirmed, thanks both for your time!
Also, do you know if the same would apply to Bancontact?
wild dune
ideal, bancontact, and sofort are all the same in this regard
stone isle
Damn haha, is this something that could be resolved in the future?
stone isle
Ok thanks for letting me know!
wild dune
No problem