#renansigolo_api

1 messages · Page 1 of 1 (latest)

hushed ironBOT
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rich hemlock
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HI 👋

Is it possible to programatically update an account dashboard settings using the Stripe API?

Not that I know of

lean cloak
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Yesterday our team reached out to the Stripe support team and Will Travers said that's actually possible

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rich hemlock
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That message does not specify programmatically.

lean cloak
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Ohh I see, thanks

rich hemlock
prime shuttle
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Hey @rich hemlock - I work with Renan.

We use typeless accounts, with the accounts having access to the Express dashboard.

  • Connected account users cannot change dashboard TZ in the Express Dashboard
  • We cannot change the connected account's dashboard TZ on their behalf via our Full Dashboard
  • We cannot assign the dashboard TZ when creating new connected accounts via API
  • We cannot update the dashboard TZ on existing connected accounts via API
  • All of our connected accounts are getting created with Etc/UTC assigned as their dashboard TZ

In a nutshell, from our experience it seems that nobody can control the dashboard TZ setting for our connected accounts. This doesn't seem right, hence why we're reaching out.

rich hemlock
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This server is specifically focused on helping developers code integrations with Stripe APIs so that is where our expertise lies.

Unfortunately, managing Connect Account timezones is not something that can be done via the APIs, at least as far as I am aware.

We have very little knowledge of the Stripe Dashboard.

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But, just so I am clear, you are referring to the timezone as it applies to the scheduling of Payouts?

prime shuttle
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Referring to settings.dashboard.timezone on the Account object

rich hemlock
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Which is the only approach to update settings on a Connected Account that I am familiar with.

prime shuttle
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Yep. It seems that it just defaults to Etc/UTC and nobody has the ability to change it

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All good, we'll continue the line of questioning with our other contact

rich hemlock
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That makes sense to me, since all of our timestamps operate on UTC

prime shuttle
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No worries, thanks for your help

hushed ironBOT
muted jungle
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Hi @prime shuttle I'm taking over this thread

prime shuttle
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G'day Jack 👋

muted jungle
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I'm afraid that Timezone configuration is not available in Express Dashboard. When you create the connected account, you can set controller.stripe_dashboard.type to full so that they can have full Stripe Dashboard access.

prime shuttle
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Thanks Jack. With our setup, we use destination charges. We've been told our connected accounts therefore aren't allowed to have Full Dashboard access

muted jungle
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Can you tell me why you need to change the connected account's timezone?

prime shuttle
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Our accounts are seeing all of the timestamps for payments and payouts in their Dashboard in UTC... Most of our connected accounts operate in Australia, so the difference in displayed times is 10/11 hrs

muted jungle
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All Stripe timestamps are in UTC.

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Are you referring to the Express Dashboard?

prime shuttle
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Yep, referring to express. Does that setting not apply in express?

muted jungle
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The problem is that the Express Dashboard doesn't provide timezone configuration, and the Account update API doesn't accept dashboard.timezone.

I'll pass along your feedback to the Connect team and ask them to consider adding the timezone configuration in the Express Dashbaord,

prime shuttle
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Thanks. Appreciate the help. We're pretty new to the Express setup. Plan is to rely less and less on using the Express dashboard, but rely pretty heavily on our connected accounts using it at present.

muted jungle
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I see, so you have your own Dashboard for your connected accounts for view their payments and payouts?

prime shuttle
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At present, no. But longer term we intend to pull more of that in, so the connected account is less likely to need to go to express dashboard

muted jungle