#numan_api
golden pumiceBOT
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novel shoal
Um right, when did you set it up (on Live mode) vs when did the Subscription start?
limpid vault
not confirmed but its too much old
but not happning for every user
its only effects some users
last time i checked one user have 8 retry attempts.
dashboard setting
novel shoal
How many customers are affected and what are their Ids?
We might need to investigate further
limpid vault
this is one in_1QbW5nGJRTFjj5zfM1VNt7VO invoce id and i will share others as well
in_1Qbi8sGJRTFjj5zfmz8ilx56 this invoice also subsc id is sub_1OI9PCGJRTFjj5zfgwBj9Lz7
invoice id: in_1QabiBGJRTFjj5zfCdFtSRI2
sub: sub_1QPjOjGJRTFjj5zfP7ljJpwr
novel shoal
Okie, any example of Subscription works as expected
I think you changed the settings at 2024-01-22 00:52:24 UTC. Any Subscription created before that time won't take the settings
limpid vault
ok so these subscription is old right?
novel shoal
Yes I believe so
limpid vault
but this subscription created after this
novel shoal
sub_1QPjOjGJRTFjj5zfP7ljJpwr, correct?
limpid vault
yes
novel shoal
👋 I think we will need more time investigate. Could you write into Support and we will continue there?
golden pumiceBOT