#dan-classfit_error
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rigid orbit
Hi Karlekko, is the thread private, can I share A loom of the issue that will help?
arctic dove
hi! no it's not private.
this does feel like more of something that needs to be a support case than a quick Discord thread about developer/coding questions
rigid orbit
It's developer related. It was all working for years until we made some development changes last month.
It's a bit complicated to explain.
I spoke to support on the phone. They acknowledged a problem. Escalated it to email support who came back with a lengthy response that didn't say much.
arctic dove
if you have some details or a specific case I can look at I can see what I can find but otherwise sounds like you should reply back and ask for more clarification/escalation
rigid orbit
I have. I was more thinking that since this was a development change that caused the issue, development support would be better placed to solve it - especially as general support don't seem to understand it. But you think still go back to generic support?
arctic dove
I mean we do developer support over email as well, not just Discord, it's my team answering those escalated support tickets too. If it's a case that requires some developer support it would be routed that way internally
rigid orbit
OK - it's not a mega rush so happy to do through email. But the response received just didn't really help. I've asked if someone can give me a call as I understand the issue might be complicated. You think just stick with that then?
arctic dove
I'd suggest using email really since most specialists and escalated teams don't do calls (might be different if you have paid support or a technnical account manager etc) , I don't really know, I answer technical questions.
rigid orbit
OK thanks Karlekko