#shane_webhooks

1 messages · Page 1 of 1 (latest)

slow impBOT
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lofty portal
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Happy New Year!

eternal auroraBOT
brave olive
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Hi đź‘‹ happy new year to you as well!

payment_intent.processing Events are emitted when a Payment Intent needs to go into a processing state:
https://docs.stripe.com/payments/payment-methods#event-destinations

There is no Event type that exists for "still pending" intents. Instead you'd listen for payment_intent.succeeded Events as well, and if you don't receive that in the expected timeframe after the payment_intent.processing Event, then you know the payment is still processing.

lofty portal
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Hi Toby, thanks for your quick response, let me take a quick look and get back to you!

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For this event sub_1QWp45P5z4SsTbbxbfrKxNWv, I didnt see a payment_intent.processing event being fired, am I missing smth here?

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The main concern here is ACH banking customers thought they paid for our service but they actually not yet paid. They often assume they’ve successfully paid for our service once they initiate the payment, even though the funds haven’t cleared yet. This creates confusion when they don’t get access to the service immediately, and we often get questions like, “Why haven’t I received the service I paid for?”

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I'm hoping to resolve this from stripe side, if stripe doesnt offer custom webhook events, I can also try to resolve it on our end.

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Is there a way to isolate such payments—where the payment intent is created but the invoice hasn’t cleared—using a specific event or webhook? My goal is to temporarily upgrade these customers based on the payment intent, and then use a cron job to check the payment status later. If we don’t receive an invoice.paid event after a set timeframe, we could downgrade their service.

brave olive
lofty portal
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For the successful check, we are currently using invoice.paid event as a success. I think it can handle all payment methods.

If we were to use payment_intent.processing as our trigger to temp upgrade our customer if they use a payment method that doesnt clear immediately, what other info should we read from this event? Cause we also accept credit cards and that was never a problem, I dont want our code changes interrupt our existing flow.

I'm thinking of isolating such events, ONLY when a customer paid in a method that doesn't clear immediately, we temp upgrade them.

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For above payment_intent.processing event:

"payment_method_types": [
"card",
"cashapp",
"link",
"us_bank_account",
],
I dont think it clearly indicates the correct payment method though

brave olive
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If I recall correctly, only delayed-notification payment methods result in intents going into a processing state. Do you have an example of an intent from a card payment that we can take a closer look at?

brave olive
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Instead you'll want to retrieve the Payment Method used for the payment using the ID stored in the payment_method field on the Payment Intent.

lofty portal
brave olive
lofty portal
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I'm only focusing on delayed payment types, cause customer will ask why we paid but not being served lol, the exact payment method doesn't really matter that much. If that is the case I think all i need is payment_intent.processing event .
sub_1QcCCFP5z4SsTbbxVuUL6AUY I believe this sub is paid by credit card

brave olive
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Yup, that Payment Intent for the Invoice for that Subscription seems to have used a card Payment Method. And I don't see that the intent went into a processing state, it went straight to succeeded.

lofty portal
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Nice nice

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Thank you so much for confirming that

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In that case, I will also listen to payment_intent.processing, retrieve customer object and temp upgrade our customer.

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Thank you so much for your help!

brave olive
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Then if you receive payment_intent.payment_failed for that intent, you can undo the temp upgrade.

lofty portal
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So no cron job is needed? That is sweet!

slow impBOT
brave olive
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Only if you want some sort of alert if an intent hangs out in a processing state longer then you want. Otherwise I believe you can use Events to trigger everything.

lofty portal
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This is really helpful, thank you so much!

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I don't have anymore questions for now

brave olive
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Any time, happy to help!

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I'm heading out, but my teamamte is around if anything else comes up. Best of luck with the project đź‘‹