ninjajinja_unexpected | Stripe Developers | Page 1

full caveBOT Jan 2, 2025, 9:46 AM

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proud nest Jan 2, 2025, 9:47 AM

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setup on stripe dashboard

frigid finch Jan 2, 2025, 9:47 AM

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👋
Could you please share the Subscription Id ?

proud nest Jan 2, 2025, 9:48 AM

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sure

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sub_1QIVLzGA5TYWMni8Y5CcOJhd

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User checked the spam folder as well

frigid finch Jan 2, 2025, 9:52 AM

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Checking...

proud nest Jan 2, 2025, 9:53 AM

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frigid finch Jan 2, 2025, 9:54 AM

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On what invoice they were execting to get an invoice ?

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On Nov 7th or Jan 2nd?

proud nest Jan 2, 2025, 9:55 AM

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they expected to get some comms before the renewal

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the Jan 2nd one

frigid finch Jan 2, 2025, 10:04 AM

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In fact, there was no email send to the customer about renewal

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Checking more...

proud nest Jan 2, 2025, 10:04 AM

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Thanks

full caveBOT Jan 2, 2025, 10:19 AM

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burnt elbow Jan 2, 2025, 10:28 AM

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not sure unfortunately, you'd need to open a support ticket at https://support.stripe.com/?contact=true and we can try to investigate further into what's happening here

#ninjajinja_unexpected