#roson-viyavong_unexpected
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distant quail
Screenshots show the different charges becasue of the processing fees that I received by accident originally which is lower than the amnout im losing on the refund
$100 im losing for literally no reason
golden lichen
Looking into this now. Unfortunately as far as the $100 refund question goes, we can only help with integration related questions here in the server. I would recommend filing a ticket with our support team and they can take a look at that for you. If you want to share the Subscription ID I can take a look at that to see why this unexpected behavior occurred to begin with.
distant quail
sub_1QNkvcK5jofIXZfX7ipYwaJO
If you can determine if their accounting team paid that subscription by accident manually then that would be helpful
golden lichen
Can you clarify what you mean by "automatically take payments"? Are you referring to this option in the dashboard which you select when sending the invoice?
distant quail
Yes so we created that subscription as "Request Payment" November 21st or 23rd and then it charged December 13th out of nowhere
Even though we need another subscription ourselves taht started December 1st with their card info we put ourselves
We made ***
Not need
So the client all of a sudden had money sent December 13th even though new subscription is supposed to be Jan 1st
golden lichen
Invoices don't automatically collect payment, they require someone to access the invoice and pay it. Based on what I'm seeing on my side it looks like the invoice was sent to the customer and then paid. I've confirmed that a user accessed the hosted invoice page and went through the steps to pay it.
distant quail
Understood
So its likely they weren't aware of the real subscription I made for them with their card info?
So they thought it was unpaid and paid the original one first
Because we didnt cancel the request right away after we made the new subscription
golden lichen
Yeah, that sounds possible to me
distant quail
Is it possible I can cancel the refund still and just e-transfer an amount that equals the original amount we took from them without the $100 surplus?
I know e-transfer isnt the right term for Stripe
But basically add an amount from my bank that i can send back to them thats the original $1300 instead of $1400
For the amount due on Jan 1st il figure it out and only charge them $100 less or soemthing to balance things out
golden lichen
It is possible to cancel refunds but only within time constraints. If the refund has already reached the customer then unfortunately it definitely won't be possible.
https://docs.stripe.com/refunds#cancel-refund
distant quail
Its still sitting in my bank
Sorry I know you might not be the right department for this but Im on a limited timeframe
And need help
Nowhere else to go
Does that mean its already in their bank?
golden lichen
Unfortunately on the Discord server we really just provide support to developers coding with the Stripe APIs
You can definitely attempt to reverse the refund but I can't speak to whether or not it's currently reversable
The Cancel a Refund page I linked earlier shows you how you can attempt to cancel the refund via the dashboard