brian_api | Stripe Developers | Page 1

green obsidianBOT Dec 17, 2024, 9:13 PM

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vocal cloud Dec 17, 2024, 9:15 PM

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Here's a screenshot of the app link error:

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Please note: I am the developer leading this Stripe App. This screenshot was forwarded to us by a customer. I'm a bit of a loss of what this could mean, as we only gave the customer an App Link to get to this screen.

lone palmBOT Dec 17, 2024, 9:16 PM

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coarse pendant Dec 17, 2024, 9:16 PM

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Hi there 👋 hm, I don't know what could cause this either, but this is the second report I'm hearing about this:
<#dev-help message>

vocal cloud Dec 17, 2024, 9:17 PM

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The customer also reported the following information:

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the only API call I'm seeing with status code 401 has the error message "You provided a malformed API Key, ensure you provided the full key in the Authorization header."

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It is a POST to Stripe https://marketplace.stripe.com/graphql?name=CompartmentLookupCgQuery

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I'm reviewing that thread right now

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I see a few thoughts in that thread which don't yet seem to apply. I'll respond to them here, just in case I am missing something.

Stripe Apps don't work with the Sandboxes - I don't think this user is trying to install us into a Sandbox account, but I can try to confirm. It does seem like this customer is more technical, so it's possible they are doing something weird.
Something weird with apps being in Test Mode - our app is fully published / live.
Do you know if your user is able to install other Stripe Apps? - I will find out.

coarse pendant Dec 17, 2024, 9:26 PM

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I've also flagged this to my teammates to try to have someone take a closer look. This is a bit oustide of what we're familiar with, but two reports in this timeframe has me nervous so I want to see if they can spot anything.

vocal cloud Dec 17, 2024, 9:28 PM

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I'm trying a repro thing on my side with our production setup, one moment.

gray cave Dec 17, 2024, 9:28 PM

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👋 Can you share your App ID?

vocal cloud Dec 17, 2024, 9:29 PM

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com.digits.connect.stripe

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(0.0.8)

gray cave Dec 17, 2024, 9:31 PM

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Ah actually @vocal cloud when was the last time this error occurred?

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I think a fix for this bug was deployed ~45 mins ago

vocal cloud Dec 17, 2024, 9:34 PM

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The last bump I have on this is from 32 minutes ago, which probably took a few minutes before it got to our support person, so it's concievable it was greater than 45m ago.

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I can ask them to try again

gray cave Dec 17, 2024, 9:34 PM

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Please do and then let me know if they still run into issues.

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Sorry for the inconvenience here!

vocal cloud Dec 17, 2024, 9:35 PM

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No worries! Thank you for dropping in here to check this, and @coarse pendant for your instincts that it might be a legit bug.

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Will report back in a bit. Turnaround could be a couple hours, depending on the customer.

gray cave Dec 17, 2024, 9:36 PM

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Sounds good -- these threads will be archived after a period of inactivity, but if they still run into issues when they try again then please do start a new thread here.

#brian_api