#ben_api
tawdry trailBOT
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pale zealot
Hello
Phase 0 is always the current phase.
You can't modify the current phase start date in a schedule
torpid garnet
i thought so but if i dont supply a start date it says at least one start date must be set, and if i check the docs it says the first phase must have it set
pale zealot
If you're trying to backdate a subscription when creating a schedule - you should set start_date outside the phases like https://docs.stripe.com/billing/subscriptions/subscription-schedules/use-cases#backdating-subscription
torpid garnet
This iwhat im doing, if you look at my last thread you can see all of the context
(theres quite a lot there)
pale zealot
Yeah I'm trying to read that but getting lost in the context. Can you give me a 2 sentence summary while I try to grasp the core question?
To be clear, I thought you were trying to backdate a new subscripition but that doesn't seem to be the case
torpid garnet
i cant really summarise this in 2 setenances as it was a 2.5 hour conversation and theres quite a lot to it.
The last few exchanges should give you an idea of where it was left and this thread the issue. I am beginingin to think this is actually impossible which is a huge project blocker for us
pale zealot
Yeah sorry I'm trying really hard to grasp the context from previous convo but I'm unable to do so since the server is running a bit busy. As you mentioned its a multi hour convo so I don't want to misunderstand and guide you down the wrong path.
tawdry trailBOT
Hello @torpid garnet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1318324644721332266
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
pale zealot
Let's convert this into a support case so that we can help you with deeper context
You should've received a DM with a URL that you can use to open the ticket with my team
torpid garnet
Honestly ive been back and forth here, with the accelerate team and our AM. I dont really want an email chain on this as we have a lot of money nbehind this project and i really do need to et some answers
Pompey seemed to know what I was trying to do, is he not available?.
pale zealot
Unfortunately, they're not around at the moment. This email would be routed to my team and not through typical support chain. You can expect a reply sooner than the time it typically takes through normal support loop.