sg-pushpaveni_api | Stripe Developers | Page 1

solar yarrowBOT Dec 16, 2024, 7:14 AM

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thick jacinth Dec 16, 2024, 7:15 AM

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kindly let me know what type of 3d secure flow this payment intent pi_3QUZhYJTd5VGe2wm0wSA3zpW gone through

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this payment call responsed with --- "status":"requires_action"

frail mural Dec 16, 2024, 7:18 AM

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Hi there, I checked this paymentIntent and its status is succeeded

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You should setup a webhook endpoint to listen to payment events like payment_intent.succeeded and payment_intent.requires_ation

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So that your application can still be notified about the payment status if your frontend app failed to receive status due to network problem.

thick jacinth Dec 16, 2024, 7:20 AM

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payment_intent.succeeded and payment_intent.requires_ation these are handled in our code.

but this payment response was not happened as other payment flows with 3DS

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jsut wanted to know, whether the user had taken so much time to complete the 3DS verification

frail mural Dec 16, 2024, 7:21 AM

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No, I don't see you've set up any webhook endpoints yet.

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https://docs.stripe.com/webhooks/quickstart refer to this guide to get started with webhooks

Set up and deploy a webhook

Learn how to set up and deploy a webhook to listen to events from Stripe.

thick jacinth Dec 16, 2024, 7:25 AM

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you mean the webhook for credit card payment also???

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during the checkout flow, we are creating the order based on the responses from the API calls on the payment success, otherwise the order wont be created.....

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we have confirmed the webhooks for ACH payments, not for the Credit card payment, isn;t it????

frail mural Dec 16, 2024, 7:30 AM

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Regardless whether it's a card payment or ACH direct debit, you should listen to the same payment_intent.* events. https://docs.stripe.com/payments/payment-intents/verifying-status#webhooks

Payment status updates

Monitor and verify payment status, so that you can respond to successful and failed payments.

thick jacinth Dec 16, 2024, 7:36 AM

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var service = new PaymentIntentService();
var paymentIntent = service.Get(
authorizationInformation.Paymentintentid
);

            if (paymentIntent.Status != "succeeded")
            {
                var confirmedIntent = service.Confirm(authorizationInformation.Paymentintentid, options);
                return confirmedIntent;
            }

we are handling the requires_action with the above code, it is working for most of the users, but only for only few users, this is not working....
it would be great to know the cause of the missing payment status only for those few users.....
it is related to 3ds only...
is there any other ways to handle the requires_action flow so that we can be sure that the payment status will be received in all the ways...

frail mural Dec 16, 2024, 7:38 AM

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No I don't think this is the right way to handle payements with requires_action status. You can't handle 3DS from backend, you need to bring your customer to your frontend page where you can call stripe.confirmCardpayment to start the 3DS flow.

thick jacinth Dec 16, 2024, 7:46 AM

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But then it is working fine for most of the user payments with "status":"requires_action"
only for few users, the bove code flow is not working

kindly share your thoughts on it

thick jacinth Dec 16, 2024, 7:47 AM

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frail mural No I don't think this is the right way to handle payements with `requires_action...

kindly share any reference links to handle this flow

frail mural Dec 16, 2024, 7:48 AM

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https://docs.stripe.com/payments/3d-secure/authentication-flow?platform=web

Authenticate with 3D Secure

Integrate 3D Secure (3DS) into your checkout flow.

thick jacinth Dec 16, 2024, 7:57 AM

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Im cheking on it

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this is what we have implemented in our application

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return url is mandatory for this one???
we are missing that return url....
But Im still surprised, for some users with status = requries_action, the payment flow succedded with this implementation itself.

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I would like to understand the payment flow for the already shared paymentIntent, something is different from other ones....

what type of 3ds was done the user?
did the user have taken so much time to compelte the 3ds ---> which is leading to some issue?

frail mural Dec 16, 2024, 8:09 AM

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that part of the document that you are reading now is about payment confirmation. After confirmation, if the payment status becoes requires_action, you still need to bring your customer back to the frontend to start the 3DS authentication flow.

thick jacinth Dec 16, 2024, 8:23 AM

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it is handled with the below code

stripe.handleCardPayment(
clientSecret
).then(function (result) {
if (result.error) {
} else {}
})

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I would like to understand the cause of the missing payment flow for some users and handle that in our end

That is why Im asking so many questions and sharing the code snippets also for your reference

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kindly help me to resovle it in our end

frail mural Dec 16, 2024, 8:27 AM

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What do you mean by "missing payment flow for some users " ?

thick jacinth Dec 16, 2024, 8:27 AM

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if there is an option to have a call with screen sharing with voice, then it is easy to share with you

frail mural Dec 16, 2024, 8:27 AM

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I can only support you through chats

thick jacinth Dec 16, 2024, 8:28 AM

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frail mural What do you mean by "missing payment flow for some users " ?

for few users, the payment flow was struck with status = requires_action, and not received the success status to create the order in our end...

frail mural Dec 16, 2024, 8:29 AM

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What's payment intent ID?

thick jacinth Dec 16, 2024, 8:29 AM

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pi_3QUZhYJTd5VGe2wm0wSA3zpW
this is the one which I have shared already

frail mural Dec 16, 2024, 8:30 AM

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No, this payment is already succeeded

thick jacinth Dec 16, 2024, 8:33 AM

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frail mural No, this payment is already succeeded

yes, I agree, but that response was not received when the user completed the authentication action...
in this payment intent, kindly let me know what action was done by the user to complete the payment

frail mural Dec 16, 2024, 8:34 AM

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We discussed about this, and the solution that I recommended is to set up a webhook endpoint so that your application is still able to notfied about payment status when your frontend is unable to.

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Did you get a chance to go though the docs that I shared earlier?

thick jacinth Dec 16, 2024, 8:36 AM

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Im going through it, but I have to completely understand it

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and have to check how to implement it in our application.....

frail mural Dec 16, 2024, 8:36 AM

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You can pass the docs to your engineers and feel free to come back again if they have any questions regarding the webhook implementation.

thick jacinth Dec 16, 2024, 8:37 AM

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I will check it out, but the thing is that the 3DS flow is working for most of the users ...
it is surprising for me, how it is working with the current implementation itself....

thick jacinth Dec 16, 2024, 8:40 AM

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frail mural You can pass the docs to your engineers and feel free to come back again if they...

Im the person who has to implement the webhooks in our code
initial implementation was done other engineers who are not working with us as of now....

frail mural Dec 16, 2024, 8:42 AM

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Ok, so here's what happened. You confirmed the payment from frontend, and Stripe.js automatically trigger 3DS flow when 3DS was requested. However, your frontend didn't receive the response and therefore it "stuck" in the requires_action status.

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Actually the 3DS was succeeded, payment went through, but your application doesn't have webhook endpoint that listesn to payment related events and therefore unable to get notified about the latest payment status.

thick jacinth Dec 16, 2024, 8:44 AM

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thanks for clarifying, I will go thorough all the references you have shared...

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thanks for the support from your end 🙂

frail mural Dec 16, 2024, 8:45 AM

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No problem! Happy to help.

solar yarrowBOT Dec 16, 2024, 8:48 AM

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compact otter Dec 16, 2024, 8:49 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

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