#jakel_error
gray mauveBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1317178263482925128
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
plucky umbra
Hi 👋
Unfortunately the error message is correct and we dont' support this funds flow.
mystic stirrup
Well we aren't including an application_fee on the payment intent so we don't know why we are getting this error in the first place
plucky umbra
Unfortunately the error message is not as descriptive as it should be, but the error is about the fact that you are collecting money from the MX transactio back to your platform account
mystic stirrup
in that request log is there a way to tell if it was made using destination charges or separate charge & transfger ?
plucky umbra
It's a destination charge. You define this by how you create the Payment Intent in this request: https://dashboard.stripe.com/test/logs/req_tdAN1eihOtAMwr
You specify the transfer_data.destination <- makes it a Destination Charge
and you also specify transfer_data.amount <- this being less than that total amount for the Payment Intent is what generates the application fee
mystic stirrup
got it, so perhaps its because the desintation amount is less than the total amount
yeah
plucky umbra
But, in general, we cannot allow Platforms in one Region to create charges on Connected accounts in another region. We have the same issue with Canada
mystic stirrup
But we have been doing this for a while by using Destination Charges with the on_behalf_of parameter
An example is here:
req_A7NmDECmXGymNO
req_CKKl1RGPi5LTUT
plucky umbra
I notice that is for a different platform account. I'm taking a look to see if there are differences in how they are configured
mystic stirrup
thank you - yeah we have 2 platforms. both are based in the US
plucky umbra
Okay I see a few differences but nothing that should impact this funds flow. Let me take a closer look at the creation requests themselves.
mystic stirrup
okay thank you
plucky umbra
Okay I have been down MANY rabbit holes between these two requests
- https://dashboard.stripe.com/test/logs/req_A7NmDECmXGymNO
- https://dashboard.stripe.com/test/logs/req_tdAN1eihOtAMwr
I don't see how one creates a successful PI but one doesn't
gray mauveBOT
mystic stirrup
so strange
shy ivy
Hello
Taking over here.. Can you give me a quick 2 sentence summary of the issue while I catch up here?
mystic stirrup
We are trying to understand why were are receiving the following error:
Stripe doesn't currently support application fees for platforms in US with connected accounts in MX.
When we make the same request in one of our platform accounts, it works. But when we make the same request in one of our other platform accounts we get that error
shy ivy
Thanks.. I see the requests above succeeded. Which one did fail?
mystic stirrup
when we tried to confirm the payment intent from this request
req_cSwebtsn91QSE4
shy ivy
ah thanks. looking!
mystic stirrup
thank you
shy ivy
Hmm I can't figure out what but there must be some exemption applied to the platform for which the request works. I'd recommend you reach out to our support team about this
They should be able to narrow down what's special about one of the account and help you get the same exemptions applied to the other
https://support.stripe.com/?contact=true