nickdnk_error

[neon parrot]

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• nickdnk_api, 3 days ago, 33 messages

[wide compass]

👋 happy to help

[karmic pendant]

This is what you'll see for like 200ms

Then it changes to this:

[wide compass]

unfortunately we're not very keen on dashboard flows on this channel

[karmic pendant]

Which is not only confusing as it's two different things (not provided vs. failed) but also weird that we are not allowed this insight

[wide compass]

please contact https://support.stripe.com/?contact=true

[karmic pendant]

Sure but it's a bug report so please file it

[wide compass]

please signal it when you contact https://support.stripe.com/?contact=true

[karmic pendant]

No thanks, I prefer not to talk to support as it takes forever

And then they "move it to email" and then I have to deal with that

You can take it or leave it

[wide compass]

we really don't know what is suppose to happen on the dashboard, so I can't really say whether this is expected or not or why it works the way it does

that's why you will get routed to the right person to help you with this issue on Stripe Support

if I flag it here, there won't be any follow-ups with you, and in all cases prioritizing the work to fix it as a potential issue is different when a Stripe user is behind the ask

I'm trying to help

trust me

[karmic pendant]

It's non-critical for me. It's an "FYI, this is broken" that you are welcome to do with what you want.

[karmic pendant]

This info is returned from the Account object on the API, so it is supposed to visible but the dash is confused

[wide compass]

yes I agree with you

I'll submit your feedback

[karmic pendant]

I'm trying hard not to sound rude here, but it is not my job to report bugs. I'm doing this as a favor, and I have really bad experiences with Stripe support and it takes a very long time compared to just dumping all the required info here.

[wide compass]

what's your account ID?

[karmic pendant]

The one with the issue is acct_1LdCHsLeSr7TRDtB but I expect this is not related to any specific account

[wide compass]

I understand your frustration, but it's like going to your dentist because you have the flu

yes there's a waiting line at the doctor's and it's understandable

[karmic pendant]

I would say it's like going to the hospital lobby because your facade has a misspelling and then get sent to 22nd floor to fill out a form

[wide compass]

but that doesn't mean that your dentist would be able to help you fix the problem

[wide compass]

the problem is that the 22nd floor's forms are not related to what you want to report

but ok

no worries

I'm already filing your bug report

[karmic pendant]

In this analogy, 22nd floor is "stripe support". I understand what you mean, but like I said, I don't care much if you fix this, so I'm not going to jump through hoops for it

[wide compass]

sure, let me know if you need any more help

[karmic pendant]

Not unless you have follow-up to this

Or if it was just to attach the bug report to the ID

[wide compass]

yes exactly

[karmic pendant]

Okay cool then no that is all. But do you have insight into if the account is currently awaiting docs or not? It toggles back and forth between "uploaded and verified" and "ID required" when I refresh it

I didn't get a screenshot of it, it just said "We have received an verified the info" or something, green checkmark.

(which is weird if it needs documents)

[wide compass]

I don't have access to this information

[karmic pendant]

okay

[wide compass]

I'm sorry honestly

[karmic pendant]

No problem

[wide compass]

but this discord server is to help developers integrate with Stripe's APIs and SDKs

[karmic pendant]

I know

But in 9/10 cases, my problem is solved here and Stripe support is a waste of time

so that's why I go here

[wide compass]

sorry that this was in the other 10%

[karmic pendant]

No need to apologize, I'll figure it out

[wide compass]

I submitted your feedback anyways.

[karmic pendant]

Thank you

Am aware this is low priority stuff

But if it's not mentioned it's even less likely to get fixed

[wide compass]

you're absolutely right

and we do appreciate your feedback

for me it's just a matter of the right channel to get the feedback rather than the content of it

but again I understand your frustration

[karmic pendant]

Trust me, I go to Stripe support with anything I know for sure belongs there, like issues with access to accounts, reasons for rejections, problems with disputes, payouts, compliance questions etc., but I have talked to Stripe support a lot over the last decade (!) and in my experience, some of the things I have to say are simply not worth the exchange (to me). Anything that's remotely technical in nature or API related, I mention here and I'll let you decide if it's worth reporting or actioning or not