dainel-rivero_api

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[wild vortex]

Hi, from looking at this PaymentIntent, it looks like the end user canceled the 3DS flow on their end, for example by closing the 3DS modal.

[candid pawn]

Are you sure? The user tried to complete the flow 15 times

Is there any way to check the error message of the flow?

[wild vortex]

Yes, I do not see multiple attempts on this exaple PaymentIntent you shared

Did you share the correct PayentIntent ID?

[candid pawn]

Yes, it's correct. By "15 times," I mean he tried to complete the flow 15 times, so he created 15 payment intents.

I'm analyzing the first one, but all of them have failed as well

Is there any way for me to find those logs in the Stripe UI?

[wild vortex]

These are all different PaymentIntent ids right?

You can confirm this by looking at the PaymentIntent status, requires_action and you can see the cancel call: https://dashboard.stripe.com/payments/pi_3QUcYAHewQvzvH770td7O4ID 'request to update a PaymentIntent source_cancel completed'.

Here is the call: /v1/payment_intents/pi_3QUcYAHewQvzvH770td7O4ID/source_cancel

The end customer closed out of the 3DS modal it appears

[candid pawn]

If I see this request, does it mean the user requested the cancelation?

[wild vortex]

Yes, if there is not source redirect before that action.

[candid pawn]

Understood. Thank you very much!