shane_error | Stripe Developers | Page 1

spiral galleonBOT Dec 11, 2024, 3:42 PM

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unique whale Dec 11, 2024, 3:43 PM

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here's the error we see

WhatsApp_Image_2024-12-09_at_19.45.58.jpeg

floral oasisBOT Dec 11, 2024, 3:50 PM

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unreal matrix Dec 11, 2024, 3:53 PM

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Hi there 👋 I'm taking a look through our github repo and internally to see if anyone has run into this before.

The fact that you're only seeing this sometimes on iOS feels odd. Do you have any sense of whether there is any sort of pattern there? I'm curious if your users who are running into this didn't grant the camera permission to your app.

unique whale Dec 11, 2024, 3:54 PM

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Well, that would be where I go but you always get through the ID part fine which needs the camera

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so the fact it errors after 1-2 camera sequences just as you press the "take a selfie" button feels strange

unreal matrix Dec 11, 2024, 3:55 PM

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Good point

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Which version of stripe-identity-react-native are you using?

It's not the same error code, but this is the closest thing I'm finding so far:
https://github.com/stripe/stripe-identity-react-native/issues/102

GitHub

No screen to handle missing id_number · Issue #102 · stripe/stripe-...

Hey there, We go through the flow and capture front/back of drivers license, followed by the selfies. When we try to continue to the next screen, we get a noScreenForRequirements error. I've du...

unique whale Dec 11, 2024, 4:01 PM

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The most recent version, I did see that but it didn’t help unfortunately

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I did dig into the iOS sdk code and it looks like the name of the error is “missingSelfieConfig”

unreal matrix Dec 11, 2024, 4:03 PM

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Any chance you have logs from when the error happened? I'm thinking this is going to be best handled by creating an issue in our repo so our team that maintains that library can take a closer look, but curious if you have more context before I suggest that.

unique whale Dec 11, 2024, 4:03 PM

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However the fact that:

it works 100% of the time using the web verification link for a verification that fails on iOS
it works 100% of the time on Android
it only sometimes fails on iOS

Leads me to believe it isn’t an issue re how we set verification sessions up

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I don’t but I can probably reproduce and provide

unreal matrix Dec 11, 2024, 4:05 PM

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Agreed, I don't think this is an integration issue, but rather think there is either an intermittent bug or something specific to the devices being used.

unique whale Dec 11, 2024, 4:07 PM

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Ok well I’ll try to replicate and find some logs

#shane_error