kamlesh_webhooks | Stripe Developers | Page 1

wind jewelBOT Dec 9, 2024, 5:37 PM

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amber vale Dec 9, 2024, 5:39 PM

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Hello! No, we don't generate an Event or send a webhook when someone closes the Amazon popup. Can you give me more info about what exactly you're trying to do? Are you using Express Checkout Element or the Payment Element, or something else? Why do you want to get a webhook when this happens?

abstract ridge Dec 9, 2024, 5:45 PM

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We are using a payment element we want to get the webhook because we want to cancel payment intent if the user leaves the page

amber vale Dec 9, 2024, 5:46 PM

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When you say "user leaves the page" you mean the page the Payment Element is on?

abstract ridge Dec 9, 2024, 5:48 PM

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let me send you screenshot so you can refer

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Screenshot_2024-12-09_at_11.30.29_PM.png

amber vale Dec 9, 2024, 6:03 PM

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That's Amazon's sign in page, they control that page, not us.

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That said, since you're using the Payment Element, have you tried listening for change events from it? https://docs.stripe.com/js/element/events/on_change?type=paymentElement

abstract ridge Dec 9, 2024, 6:06 PM

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Screenshot_2024-12-09_at_11.36.26_PM.png

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Even if I click cancel and return to merchant, the payment intent is still not cancelled and no webhook is received.

amber vale Dec 9, 2024, 6:08 PM

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That's normal and expected behavior. Why do you want to cancel the Payment Intent instead of allowing them to pay another way?

abstract ridge Dec 9, 2024, 6:09 PM

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payment method in payment intent is amazon can we change it ?

amber vale Dec 9, 2024, 6:10 PM

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Can you clarify? Are you saying you only set Amazon Pay inside payment_method_types on the Payment Intent?

abstract ridge Dec 9, 2024, 6:12 PM

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When we redirect the user to the amazon page, the payment intent is created with amazon pay as the payment method. When the user fills in all the information and submits the payment, the payment intent succeeds and we can begin processing items. When the user leaves the page, we have no way to know that the user left the page. As far as our system knows, the user is still on the page entering information.

amber vale Dec 9, 2024, 6:14 PM

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Right, I understand that.

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That's normal.

abstract ridge Dec 9, 2024, 6:16 PM

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So how are we supposed to know if we should ask the user to pay another way or if they are still entering information on the amazon page?

amber vale Dec 9, 2024, 6:22 PM

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That's something you need to handle on your end. Did you try listening for the change events I suggested above? Do those give you the signal you're looking for or no?

abstract ridge Dec 9, 2024, 6:23 PM

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okay i will try this if that doesn't work i will ping you

#kamlesh_webhooks