#prateekkathal-cl_invoice-pause-behavior

1 messages · Page 1 of 1 (latest)

naive aspenBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1314345686266937387

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

calm orbit
#

@solemn fern ^

wanton slateBOT
sweet mantle
#

Hi 👋 not that I'm aware of, do you have the ID of an Invoice where you saw this behavior that you can share so I can take a closer look at it?

calm orbit
#

Got marked as paid:
in_1QPzrkFuLaPx2F1aIqDadXfz, in_1QSXChFuLaPx2F1aP86ZWXLq

Were correctly being marked as uncollectible:
in_1QKvC6FuLaPx2F1aCuAuFMLL, in_1QNSXfFuLaPx2F1aZgThLlXQ

naive aspenBOT
sweet mantle
#

Thank you, taking a look.

#

Hm, I agree, that looks unexpected.

#

I'm reachin gout to another team to confirm this wasn't an expected change.

proven minnow
#

Hello! Just letting you know we're still investigating this and I'm taking over. 🙂

naive aspenBOT
near pivot
#

HI 👋

I'm taking over now and I'm monitoring the investigation of this behavior.

near pivot
#

Okay I think this investigation is going to take longer than we can keep this thread open for. In that case I recommend you write in to Support and ask to be kept up to date on this.

naive aspenBOT
#

Hello @calm orbit, we have sent you a direct message, please check it at https://discord.com/channels/@me/1314388580260380765

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
near pivot
#

As the bot mentioned below, you should have received a DM with information on how to create a case that will get quickly routed to us and we can link your case with the investigation.

near pivot
#

I am going to close this thread but please feel free to reach out again if you are unable to create a support case.