nickdnk_error | Stripe Developers | Page 1

vernal atlasBOT Dec 4, 2024, 4:05 PM

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nickdnk_error, 21 hours ago, 7 messages

spare plaza Dec 4, 2024, 4:06 PM

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Their dash looks like this

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This is account acct_1QSJRoHFgLF3ie5H

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It also says Payments will be "paused soon" but their dash is not asking them to submit any information or take any action, it just says "Your account is now active!"

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The account uses the exact same flow (and hence code) as all our other connected accounts which work fine with mobilepay

civic wingBOT Dec 4, 2024, 4:13 PM

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eager bay Dec 4, 2024, 4:13 PM

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Hi 👋 looking at the request.

spare plaza Dec 4, 2024, 4:13 PM

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Thanks

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Also we have this showing on our conenct

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but when we send rthe user to the "status link" (request from account button), they see this page:

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so what are they supposed to do?

eager bay Dec 4, 2024, 4:20 PM

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Hm, it looks like mobile pay is enabled based on what I'm seeing too.

spare plaza Dec 4, 2024, 4:20 PM

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This is a terrible UX for them 😄

eager bay Dec 4, 2024, 4:21 PM

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I'm not too sure on the onboarding part, does the Account object have anything in the requirements hash?

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(we don't know the dashboard side of flows too well)

spare plaza Dec 4, 2024, 4:21 PM

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Not sure how to easily check that

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It's kind of weird we have this ominous message and a "0 dkk" limit but no way to resolve it

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Could there be a delay before MobilePay becomes available?

eager bay Dec 4, 2024, 4:23 PM

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I'd suggest speaking to our support team about the outstanding piece of information if you're trying to handle it from the dashboard.
https://support.stripe.com/?contact=true

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Not sure about mobilepay yet, got pulled away by the onboarding questions.

spare plaza Dec 4, 2024, 4:23 PM

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They're going to send me into a 48 hour email thread 😦

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Okay you look into MobilePay, I ask support about onboarding

eager bay Dec 4, 2024, 4:26 PM

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Ah, did you request the mobilepay_payments Capability for the Connected Account?
https://docs.stripe.com/api/accounts/update#update_account-capabilities-mobilepay_payments

spare plaza Dec 4, 2024, 4:27 PM

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uh no, I never did this

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I've never done it for any account

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but I can access their dash and enable MobilePay

spare plaza Dec 4, 2024, 4:27 PM

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spare plaza Their dash looks like this

This is their dash

eager bay Dec 4, 2024, 4:27 PM

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Yeah, it can be requested through the dashboard as well, I think (again, less familiar with those side of things).

spare plaza Dec 4, 2024, 4:28 PM

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I think this mainly applies to dashboard-less integrations

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As it also says "Required when account.controller.stripe_dashboard.type is none, which includes Custom accounts."

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But I've never made this request for any account

eager bay Dec 4, 2024, 4:29 PM

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Because you're using Standard Connected Accounts, so typically they enable their payment methods on their own through their Stripe dashboard.

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The URL provided in the error message can be given to the owner of the Connected Account as it links to the correct page for requesting new capabilities.

spare plaza Dec 4, 2024, 4:34 PM

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eager bay Because you're using Standard Connected Accounts, so typically they enable their...

We've never done this though

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I can enable payment methods on their connected account

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but let me check

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is it the request_log_url param?

eager bay Dec 4, 2024, 4:36 PM

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Enabling the Payment Method type for use with Dynamic Payment Methods is not the same as requesting the capability to be able to process payments using that type of payment method. Sometimes they're requesting automatically, but I'm not exactly sure when they aren't.

spare plaza Dec 4, 2024, 4:36 PM

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Not seeing anytrthing that looks like what you're describing

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{
  "error": {
    "code": "payment_intent_invalid_parameter",
    "doc_url": "https://stripe.com/docs/error-codes/payment-intent-invalid-parameter",
    "message": "The payment method type \"mobilepay\" is invalid. Please ensure the provided type is activated in your dashboard (https://dashboard.stripe.com/account/payments/settings) and your account is enabled for any preview features that you are trying to use.",
    "param": "payment_method_types",
    "request_log_url": "https://dashboard.stripe.com/acct_1QSJRoHFgLF3ie5H/logs/req_qFA2aABqmsBYB4?t=1733328613",
    "type": "invalid_request_error"
  }
}

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Was it this error you meant?

eager bay Dec 4, 2024, 4:37 PM

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message: "The payment method type \"mobilepay\" is invalid. Please ensure the provided type is activated in your dashboard (https://dashboard.stripe.com/account/payments/settings) and your account is enabled for any preview features that you are trying to use.",
https://dashboard.stripe.com/account/payments/settings
that URL. Do you see it taking you to a page where you can request access to eligible payment method types?

spare plaza Dec 4, 2024, 4:37 PM

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Ah

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Sorry I though you meant a specific link for this payment method in general

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Hold on

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I would normally write to my MobilePay contact to enable access to MobilePay when it was in beta

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But the emails now bounce, so I don't know who to contact about this

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And it is my understanding it is no longer in beta

eager bay Dec 4, 2024, 4:41 PM

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I see the mobilepay capability was requested recently, Did that cause the error to subside?

spare plaza Dec 4, 2024, 4:41 PM

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I thinnk so yea

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They say it works now

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I'm just a little confused what the purpose of my connect dashboard is then

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where I can enable payment methods for connected accounts

eager bay Dec 4, 2024, 4:44 PM

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That's for enabling them for use with Dynamic Payment Methods, which isn't relevant since you're manually specifying payment_method_types.
https://docs.stripe.com/connect/dynamic-payment-methods?connect-payment-integration-type=payment&connect-charge-type=direct&connect-dashboard-type=full&on-behalf-of=false

spare plaza Dec 4, 2024, 4:44 PM

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ahh

vernal atlasBOT Dec 4, 2024, 4:44 PM

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spare plaza Dec 4, 2024, 4:44 PM

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Okay, so because these payment methods were previously enabled by my MobilePay stripe contact during the beta, we never had to do this before

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So lets circle back. I suppose this means I have to integrate those capabilities into my Connect flow?

spare plaza Dec 4, 2024, 4:45 PM

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eager bay Ah, did you request the `mobilepay_payments` Capability for the Connected Accoun...

These ones, I mean

low tulip Dec 4, 2024, 4:47 PM

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Hello! I'm taking over and catching up...

spare plaza Dec 4, 2024, 4:47 PM

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No problem

low tulip Dec 4, 2024, 4:48 PM

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Yep, that's correct. See here for specific details: https://docs.stripe.com/payments/mobilepay#enable-mobilepay-for-connected-accounts

spare plaza Dec 4, 2024, 4:50 PM

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Okay, sorry, I didn't really follow documentaiton evolution on this since it just worked (I thought) after the beta ended

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But we probably didn't onboard new accounts that wanted to use this method since it ended

low tulip Dec 4, 2024, 4:53 PM

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The main thing is to check your connected accounts to see if the mobilepay_payments capability is active or not. If it's not, you need to request it on that account using the API.

spare plaza Dec 4, 2024, 4:59 PM

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Yea, sure, what I'm saying is this an entirely new thing we never did

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But I'll add it to our connect flow for eligible accounts

low tulip Dec 4, 2024, 4:59 PM

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I can't speak to what you did or did not do prior, or what happened in the beta, I can only tell you what you need to do now. 🙂

spare plaza Dec 4, 2024, 5:00 PM

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Yes, I understand, I'm just explaining why I didn't RTFM about this

#nickdnk_error