dave_unexpected

[sudden oasis]

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• dave_unexpected, 1 day ago, 8 messages

[mossy snow]

Thanks in advance for your help

[balmy dome]

Hi there 👋 I'd recommend reaching out to our Support team to have this investigated if it's only impacting a single bank:
https://support.stripe.com/?contact=true

We can help with questions about integrating Financial Connections in general, but aren't familiar with behavior of individual banks within that flow in this forum.

[mossy snow]

we've gotten nowhere with support.stripe.com the only place we can ever seem to get answers is here

Perhaps I can ask this question in a different way

We're using financial connections as a way of storing a bank account to be used in the future as a stored payment method.

We're specifically looking to do this via ACH. Therefore a customer should connect their checking account.

Are there any known issues or common issues with this flow when a credit card account is also present in the account list?