tbare_api

[burnt ocean]

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[stone latch]

here's the response from Stripe (I do not have access to this account - it's a customer of my client)

POST /v1/terminal/readers/tmr_FscpoggTgTKssg/process_payment_intent 

400 ERR

View log detail

Error message

"message": "There was a timeout when sending this command to the reader. Please reference the integration guide at https://stripe.com/docs/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven#handle-errors for details on how to handle this error."

"type": "invalid_request_error"

Request parameters

{

  "payment_intent": "pi_3Q5aQzRt4HfY66th0AqJkYA9",

  "process_config": {

    "enable_customer_cancellation": "True"

  }

}

Response body

{

  "error": {

    "code": "terminal_reader_timeout",

    "doc_url": "https://stripe.com/docs/error-codes/terminal-reader-timeout",

    "message": "There was a timeout when sending this command to the reader. Please reference the integration guide at https://stripe.com/docs/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven#handle-errors for details on how to handle this error.",

    "request_log_url": "https://dashboard.stripe.com/logs/req_m3YmsV1OHxDBjB?t=1727905814",

    "type": "invalid_request_error"

  }

}```

and here's what I'm currently doing to check the status of the reader on a timer

 Dim currentState As ReaderAction = fGetReaderAction(_TerminalID)

        Try

            If currentState.Status = "in_progress" Then

            ElseIf currentState.Status = "failed" Then
                ReaderStatusTimer.Stop()
                Dim FailureCode As String = currentState.FailureCode
                Dim FailureMessage As String = currentState.FailureMessage

                _FailureReason = FailureCode & " -- " & FailureMessage
                'lblError.Text = FailureCode & " -- " & FailureMessage
                'lblError.Visible = True
                TransactionSuccess = False
                sCancelTransaction()
                Me.Close()

            ElseIf currentState.Status = "succeeded" Then
                ReaderStatusTimer.Stop()
                TransactionSuccess = True
                Me.Close()

            End If
        Catch ex As Exception

        End Try```

[sinful imp]

hi! hmm, sounds reasonable. It's just a transient error, you can catch it(I think that's what that code does?) and retry the processPaymentIntent action after a little delay.

[stone latch]

i'm also looking at this: https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven#payment-timeout but it's not telling me a whole lot

[sinful imp]

https://docs.stripe.com/api/errors/handling?lang=dotnet describes how to access fields in the exception object

you can see it would be .Type invalid_request_error and then the StripeError.Code is terminal_reader_timeout https://docs.stripe.com/error-codes#terminal-reader-timeout

[stone latch]

is there any way I can emulate / force this behavior to test it?

[sinful imp]

I don't believe so unfortunately

[stone latch]

would that be returning on this try?

  Public Function fProcessPaymentIntent(ByVal TerminalID As String, ByVal PaymentIntendID As String) As Reader
        ' https://docs.stripe.com/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#process-payment
        ' https://docs.stripe.com/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#customer-initiated-cancellation

        Dim rpi_options = New ReaderProcessPaymentIntentOptions With {
            .PaymentIntent = PaymentIntendID,
            .ProcessConfig = New Stripe.Terminal.ReaderProcessConfigOptions With {
                .EnableCustomerCancellation = True
            }
        }

        Dim rpi_service = New ReaderService()

        Try
            Dim rpi_result = rpi_service.ProcessPaymentIntent(TerminalID, rpi_options)

            Return rpi_result
        Catch ex As Exception
            MsgBox(ex.Message)
            lblError.Visible = True
            _FailureReason = "Card Reader appears to be offline." & vbCrLf & vbCrLf & "Please See attendant"
            lblError.Text = _FailureReason
        End Try

    End Function```

on my rpi_result try?

the only thing I've been able to test is turning off the reader / knocking it offline

[sinful imp]

I don't speak VBNET but I think the answer is yes, in that catch block

[stone latch]

alright just making sure that's where the error would return (on the processpaymentintent)

[sinful imp]

yes, since it's the error returned from that req_xxx earlier, which would be from calling ProcessPaymentIntent, and stripe-dotnet will throw an exception for errored API requests like that

[stone latch]

got it. I'll start there and see what I can come up with.

appreciate the help! for what it's worth, if there was a way to force an error like that, it would be beneficial for troubleshooting / testing purposes

[sinful imp]

yep I agree!