#garybernhardt_unexpected
trail grailBOT
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sharp mirageBOT
heady ferry
Hi there 👋 how Subscriptions behave after automatic payment retries have been exhausted is determined by how you have your subscription settings configured. You can review those in your dashboard here:
https://dashboard.stripe.com/settings/billing/automatic
cedar cipher
Right. It's been set to "If all retries for a payment fail, [cancel the subscription]" for years
heady ferry
Do you have an example of a Subscription that you can share where you feel your account settings weren't adhered to?
cedar cipher
Yes. Can I paste the ID here?
heady ferry
Yup
cedar cipher
sub_1OHIxvDU21w5evhbXQWBeCrL
heady ferry
And which of the Invoices for that Subscription do you think should have triggered the cancellation? Looks like several new ones were created due to recent update requests being made for the Subscription.
cedar cipher
I only see three invoices, one per year (Nov 26 2022, Nov 27 2023, Nov 27 2024). The Nov 27 2024 invoice is in_1QPzPRDU21w5evhbn9VfQo1s. The charge for that invoice failed at 12/1/24, 5:34:16 PM. Then ~1.5 hours later at 12/1/24, 7:11:43 PM, the invoice was voided and the subscription was set to cancel at period end, both in the same second, so the cancelation must have been an automatic response. But it was "cancel at period end", not an immediate cancelation
Net effect is this user (an several other users I've seen this happen to) gets a free year despite a decline + void
heady ferry
Your current subscription setting is to retry payments up to 4 times over two weeks, neither of those thresholds were hit for the Invoice you referenced. So the retry schedule wasn't exhausted and the behavior to cancel the Subscription wasn't invoked.
This request was then made from your backend to set the Subscription to cancel at the end of the billing period:
https://dashboard.stripe.com/logs/req_lZQBF9wz8FfmMr
and this one was made to void the Invoice:
https://dashboard.stripe.com/logs/req_Q9KkMuBY4poZZ4
neither of those were done automatically by our system.
cedar cipher
Yep, you're exactly right. I found the bug instantly once you pointed that out. I feel silly, but thank you for the quick and clear help!