#lukun_best-practices

1 messages ¡ Page 1 of 1 (latest)

gray auroraBOT
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glossy meteor
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-Hold the funds and only allow sellers to withdraw them once the reservation is completed. For this solution, I see several constraints: from what I've seen, Stripe can only hold funds for a maximum of 90 days in Europe. It's also bad for sellers who might have to wait a long time to get their money. And it also requires me to use custom accounts which require more implementation work, because from what I understand, in standard and express accounts, since users have access to their dashboard, they can manually request withdrawal of funds immediately.
-Another solution would be for Stripe to handle liability in these cases (like PayPal with disputes): in case of refund, Stripe takes responsibility for debiting the seller if their account balance is insufficient, and if they can't do it, they still refund the customer.
Does this offer exist? On what type of connected account? Is there a specific pricing?
Otherwise, do you have any other ideas about Stripe features that could help solve this problem?

shut quartz
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hiI! your first option would be the recommended one really, hold funds using manual payouts.
The second one does not exist no, if you don't have sufficient balance and try to issue a refund it instead generates a 'pending' refund, and you need to write us money to fund your account to cover your negative balances. (https://support.stripe.com/questions/fix-the-negative-balance-on-your-account)

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in standard and express accounts, since users have access to their dashboard, they can manually request withdrawal of funds immediately.
it's only Standard where that would apply, Express works too for manual payouts.

glossy meteor
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Thanks for your answer ! So for express accounts, i can disable the manual payout ? What about the 90 days limit ? Do you know how to deal with it ?

shut quartz
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So for express accounts, i can disable the manual payout ?
yes
https://docs.stripe.com/connect/payouts-connected-accounts#payout-management-configurations
"For connected accounts with access to the [...] Express Dashboard, the account holder manages their external payout accounts (bank accounts and debit cards), but the platform** can schedule payouts**."

What about the 90 days limit ? Do you know how to deal with it ?
ultimately you as the platform are responsible for issuing the refund to the customer and having the balance for that. If you can't reverse a previous Transfer, maybe do an Account Debit https://docs.stripe.com/connect/account-debits . Maybe consider other alternatives like topping-up your platform balance from general funds as-needed https://docs.stripe.com/get-started/account/add-funds . Maybe build some other way to get funds from the connected account(like collecting their card details and charging it as a customer on your platform). I don't have any specific advice about this.

glossy meteor
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Thanks ! Will will read about this

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To start i think that i will just forbidden users to book more than 90 days in advance, that will be enough for 99% of use cases and easier for me. Once i will have more data it will be easier for me to calculate the risk and chose the right solution

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Thanks for your help

shut quartz
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yeah like for example maybe this happens really rarely and when it does you can just wire some petty cash to top up your balance for issuing refunds.