matrixfx187_api | Stripe Developers | Page 1

neat hazelBOT Dec 2, 2024, 6:20 PM

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dark ether Dec 2, 2024, 6:22 PM

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Hi 👋

I'm taking a look at this

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I do see the Financial Connection showing as inactive

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And that the account refresh failed

sterile haven Dec 2, 2024, 6:23 PM

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Yes, but this user has relinked it several times already today. Wouldn't that make it "active"?

dark ether Dec 2, 2024, 6:23 PM

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Not if the connection with the bank is unstable. Let me check a little more

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Or it is possible that this bank requires additional authentication when we attempt to refresh the balances and we don't currently have a mechanism to surface that.

sterile haven Dec 2, 2024, 6:27 PM

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How would we know?

dark ether Dec 2, 2024, 6:32 PM

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Unfortunately we don't have a way to surface this with the Financial Connections

sterile haven Dec 2, 2024, 6:34 PM

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This customer was able to link her bank in a different stripe account (We have 2). Would the issue be that her bank may not allow her to have multiple links with Stripe?

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The first account seems to work just fine.

dark ether Dec 2, 2024, 6:38 PM

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That may be the case. I can only see that this account was set to inactive due to a challenge from the connected bank

sterile haven Dec 2, 2024, 6:39 PM

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Ok, I've got another issue that may or may not be related. Can I ask you or should I open another ticket?

dark ether Dec 2, 2024, 6:43 PM

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You can just ask it here

sterile haven Dec 2, 2024, 6:44 PM

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I have another user that says it just hangs on this screen. I don't see any errors on my side, no logs or events besides her creating a payment intent. cus_PqdwubTsASpBe0

neat hazelBOT Dec 2, 2024, 6:44 PM

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sterile haven Dec 2, 2024, 6:45 PM

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Is there a way to get more information on these client side errors from financial connection?

cold elm Dec 2, 2024, 6:49 PM

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Unfortunately not that I am aware of. The kind of errors that your code will be able to see won't be triggered while that modal is hanging

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It may be worthwhile to ask them to try that again with their browser's developer console open, though likely the best thing would be for them to try from a different device or browser if they ahve not already.

sterile haven Dec 2, 2024, 6:51 PM

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Ok, I'll see if that helps. She says she's tried several times.

I'm also seeing a couple instances of this error. At first I thought it was clearly just saying that their credentials were wrong, but I have 2 users that say they're 100% sure the credentials are correct. Could this error mean something else?

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