gryzor_api

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[nimble lodge]

I saw you did doing a direct charge on an express account

[silent berry]

The Connect account in question has in its account settings the requsite fields set for Japanese card statement descriptors: statement_descriptor_prefix , statement_descriptor_prefix_kana,

[nimble lodge]

You shouldn't use direct charges on express accounts. Instead you should use destination charges.

[silent berry]

Why are direct charges discouraged for Stripe Express accounts?

[nimble lodge]

They don't have full Dashboard access to manage disputes and refunds, yet platform is responsible for negative amounts

[silent berry]

I see, thank you for explaining. Would the scenario I described above where customers and products are under Connect accounts still be viable in the case of using destination charges? i.e. if the products and customers belong to the Connect account and not the platform?

[nimble lodge]

To use destination charges, products and customers need to be created on platform.

[silent berry]

I understand. Since Connect accounts can have their own customers, products and payments separate from the platform, in what configuration or Stripe set-up would be required to realize what I am describing?

[nimble lodge]

You should create Standard connected accounts for your users, so that they can have full access to Dashboard, have their own customers and products, manage refunds/disputes, and you are not responsible for processing fees either.

[silent berry]

I see, so using Stripe Express Connected accounts in the way I am describing is essentially an unsupported use case?

[nimble lodge]

I don't recommend you creating direct charges on express accounts

[silent berry]

Ok, thank you for your help. I spent many days with Stripe support on this and no one caught what you immediately noticed regarding direct vs. destination charges. Thanks Jack!