javiercane_code

[grizzled gorge]

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[slate quarry]

hello! It sounds like a Checkout Session was created and the Customer attempted to make payment but ran into the error you mentioned? If so, can you share the Checkout Session id? It'll have the prefix cs_

[uneven pivot]

Hi! thx for your help 😊

here you have the screenshot of the error from the end user point of view:

Session ID: cs_live_a18Vmn1hp9QW5awwxiamW91tY4giDT4H5G5BdQnvCkhrIfwEMs3FoVutaU

Log ID: req_OdkFELrUAfQjIp

just in case: I have simplified a little bit the non relevant parts in the shared code snippet such as price, plan, description, etc

in fact I see that Discord has trimmed it a little bit, so here you go:

await stripe.checkout.sessions.create({
    automatic_tax: { enabled: true },
    billing_address_collection: 'required',
    tax_id_collection: { enabled: true },
    payment_intent_data: {
        setup_future_usage: 'off_session'
    },
    line_items: [{
        price_data: {
            currency: 'eur',
            product_data: {
                name: 'example',
                description: 'example'
            },
            tax_behavior: 'inclusive',
            unit_amount: 10000
        },
        quantity: 1
    }],
    invoice_creation: { enabled: true },
    payment_method_types: ['card', 'link', 'sepa_debit'],
    mode: 'payment',
    success_url: `https://example.com/success`,
    cancel_url: `https://example.com/#pricing`
});

we have this function deployed in a CloudFlare Worker and call to it from our frontend when the users select more than 1 unit (in that other case we simply use a Stripe Payment Link, but due to Products not supporting tier prices if they are one-off ones, we have to use this server function to create the custom Checkout Session for multiple items). You can see that in managerpro.team 😊

[slate quarry]

gimme a while, looking into this now

[uneven pivot]

sure thing, no hurries at all. Thank you!! 😊

[slate quarry]

ah, we're having some trouble with SEPA DD transactions at the moment. I'll share a link with you where you can create a Support Ticket, you can write in there and we'll let you know once it's resolved. Does that work for you?

[uneven pivot]

perfect Alex

[grizzled gorge]

Hello @uneven pivot, we have sent you a direct message, please check it at https://discord.com/channels/@me/1311957455382777886

• 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

[uneven pivot]

can I reference this Discord channel?

[slate quarry]

it'll automatically be referenced as part of the ticket, no need to worry about that!

[uneven pivot]

I see. Thanks Alex

do you have an approx ETA for this to be fixed?

[slate quarry]

we're working on it right now, but we don't have an ETA that we can share at the moment

[uneven pivot]

ok

thanks Alex

if I can help providing any other detail, please feel free to contact me 😊

have a nice day!