#wei-ma_api
sudden wagonBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1311399220296679434
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
heavy chasm
Can you share the request id?
Also, is the account you're making the request on an Ireland account?
pearl radish
I only have access to stripe test account, but the test we performed was on our preprod account.
Yes, the account is an Ireland account.
heavy chasm
Need a request id to investigate
pearl radish
Do you have a general idea of this error message? I will try to replicate in the account I have access to.
I don't know who to replicated this locally.
heavy chasm
Many things could cause this
So I need a request id where this is happening to be able to look further
pearl radish
So, {"error":"Unsupported country for Stripe: IE"} could mean anything. Not necessarily country related?
heavy chasm
No it's definitely country related
But going off the error message I can't tell you much
I need a request id
pearl radish
Is there anything I can tweak on the dashboard for configuring country?
pearl radish
Our scenario is that we have a master account and our client will connect to our master account.
I understand that when our client creates a stripe account, they will specify a country. But for our master account . Do we need to config country?
heavy chasm
It would be the same for your master account
You would have specified country when onboarding already
pearl radish
I see, so for our account, it was US. But somehow we can connect CA, UK customers to it.
Only IE fails.
heavy chasm
I thought you said the failure was when calling terminal/locations not connecting the account
pearl radish
We implemented a backend, calling terminal/locations on behalf of our client. We will pass their Stripe Account along the request to you.
Our IE clients connects to our master account with no issue. Only when we try to call terminal/locations we had problem.
heavy chasm
yes and as i said before i need a request id to help investigate this
pearl radish
I got that. I will try to reproduce it to the Stripe Account I have access to.
sudden wagonBOT
pearl radish
Would I be able to come back to this thread in a few hours? As I am not able to reproduce it that quickly.
edgy palm
👋 stepping in. These threads get archived after a period of inactivity but you can always start a new one. We are here 24/5!
pearl radish
Thanks !