#chris_api

1 messages · Page 1 of 1 (latest)

ionic narwhalBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1311270012534788118

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

dry flume
#

Hi, let me help you with this.

sturdy rain
#

Thanks. You mean there's an API field that's currently not visible to us in the docs that we can have enabled?

dry flume
#

Exactly. They will share instructions on how to use it as well.

sturdy rain
#

Alright, thanks!

#

Probably a silly question… but are you able to give any advice on what we can do about a certain issuer blocking 100% of our payments?

The issuing company (used by various unrelated banks) said they won't talk to us directly, since we don't have a Mastercard Acceptance Agreement with them.

I assume we should contact Stripe Support for this too? But is there any simple way to escalate beyond the first level support, because it's often hard to get Stripe Discord-quality answers there… 😅

ionic narwhalBOT
nimble breach
#

We can't really help with decline/auth rate issues here no. Do you have a specific example of a payment?

sturdy rain
#

Yeah, understandable.

We've got plenty (unfortunately); here's an example: pi_3QLZfcCxlkTqLKpv1x8blxx8

nimble breach
#

Hmm, yeah unfortunately these just look like generic declines. The delcline code implies that 3DS/auth on the payments may help with authorisation but looking at that example you shared the issuer's server seems to have problems with handling auth requests. Is this a recent problem?

sturdy rain
#

I've seen some subscription creation payments that show 3DS success, but are then immediately declined afterwards, e.g.: pi_3QM7s0CxlkTqLKpv14VlF6Ln

The earliest instance I could find of consistent declines from this issuer was in August: pi_3PlCDhCxlkTqLKpv1DOG8NSl

#

We reached out to ~20 customers having this same generic_decline problem, and heard back from a bunch of them.

There's at least five different banks, all of which seem to have debit Mastercards issued by this underlying PSA Payment Services Austria. But PSA said they can't talk to us, and we should talk to Stripe.

I think one customer also told us that their bank had informed them that we could be on some sort of blocklist…

nimble breach
#

Ah yeah that one did have a successful 3DS challenge