#andrey-g_unexpected

1 messages ¡ Page 1 of 1 (latest)

balmy fableBOT
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weak nacelle
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Hi there

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Can you share the account ID for one of the connected accounts that sees Alipay? The acount ID should begin with 'acct_'

buoyant crypt
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yep, give me a few mins

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acct_1GxJIkGA7yt4KcFb

weak nacelle
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So this account is a standard account. As a standard account, they have access to the Dashboard and can manage payment methods for any direct payments/integrations they create on their own

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From their Dashboard, they can also see payment method settings that apply to payments facilitated by other platforms they're connected to. I see this account is connected to a few different platforms. The standard account can navigate to Settings > Payment Methods, then toggle a menu on the top right to see the different payment method settings for each of these platforms

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Which platform are you with?

buoyant crypt
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"Arlo Software Connect"

weak nacelle
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Hm, I see what you mean. Alipay is not listed as a payment method when you try to manage connected accounts' payment methods in the Dashboard

buoyant crypt
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I see it as an option under payment payments for "your account", but not for "your connected accounts".

weak nacelle
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Right

buoyant crypt
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Do I have any way of blocking it and others that I might not be able to see on the dashboard via the api?

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or better yet: block everything by default

weak nacelle
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Okay, I think it's just a UI issue in this case

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Give me a min to explain

buoyant crypt
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We're converting to using the payment element (and payment intents).

weak nacelle
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I looked at a PaymentIntent created by the platform on the account you shared above and don't see alipay returned in the list of payment method types on a PaymentIntent

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So it looks like, even though it seems like this connected account can toggle Alipay on/off in their Dashboard payment method settings, this payment method won't show up in the PaymentElement. Are you finding otherwise?

buoyant crypt
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I'll verify that with them, it'll likely take a while to get a response though.

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How can I filter the stripe logs on the account from which the request originated?

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I'm seeing very general logs - but most of our customers are still using the card element, so most are irrelevant.

weak nacelle
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Not sure I follow the question

buoyant crypt
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Yep, those logs, but i'm not seeing the account be part of it - i think that's a different question at this point though.

Back to the original question:
It seems that there are payment methods that connected accounts will see, and we can't do anything to disable them via either the dashboard or the api.
Is that right?

weak nacelle
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Right but it seems to be a Dashboard UI issue only and not actually resulting in these payment methods being supported for PaymentIntents

buoyant crypt
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Ok, I'll get back to them with that, thanks.
And I'll create a ticket.

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Ok...Think it went through.

weak nacelle
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Yep, I see it!

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I'll follow up with an update and next steps over email

buoyant crypt
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just to confirm: what is the email on that?

weak nacelle
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I deleted your message from this thread but did make note of the email address you shared

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The support case I have on my end came from that email address so you should expect to receive a reply there