#ironbeard_api
vivid impBOT
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- ironbeard_best-practices, 4 days ago, 7 messages
devout lion
Sorry the request id is req_thKNlVo2MA8KKM
tulip ospreyBOT
clear temple
Hi 👋 taking a look
devout lion
hey toby, thanks 🙂
clear temple
The result of the request is shown in the log for it:
https://dashboard.stripe.com/logs/req_thKNlVo2MA8KKM
as well as in the customer.subscription.updated Event that the change generated:
https://dashboard.stripe.com/events/evt_1QP4rjCoTIfwbn28lmVhIOX1
The request included billing_cycle_anchor: now, which caused the Subscription to be moved to a new billing period as well as being scheduled to cancel at the end of its period (which the request updated).
devout lion
hmm gotcha
So it's probably the case that if I'm just changing cancel_at_period_end that I don't want to set billing_cycle_anchor to now.. what would be the correct value for that?
clear temple
unchanged, or omit the parameter.
devout lion
Gotcha. So from the customer's point of view, is it likely they received an invoice via email? They emailed us asking to not renew.
clear temple
If you have emails set up for Invoices, then probably.
Do you see any emails in the Sent emails section for that customer's page in your Stripe dashboard?
devout lion
Thankfully no, looks like they just got the upcoming renewal email from a few days ago, which is why they emailed us asking to cancel.
Okay. So, typically I send billing_cycle_anchor: 'now' on all update requests, but I suppose that if I'm toggling cancel_at_period_end I should not include it? Would that be generally safe?
I have it default to 'now' to allow people to upgrade subscriptions in a way that charges them when they upgrade
clear temple
I'd recommend testing the flow in testmode to ensure it's behaving the way you're expecting, but generally, yes. If you only want to set the Subscription to cancel at the end of the current billing period, you likely don't want to also provide the billing_cycle_anchor parameter.
devout lion
Gotcha. Thanks 🙂
clear temple
Any time!