jeremy_api | Stripe Developers | Page 1

wide fableBOT Nov 25, 2024, 1:13 PM

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chrome atlas Nov 25, 2024, 1:14 PM

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👋 happy to help

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if you don't want to use connect, the only other way is to use stripe apps https://docs.stripe.com/stripe-apps

Stripe Apps

Extend Stripe with third party services or embed custom user experiences directly in the Stripe Dashboard.

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you should never use API keys from other accounts

wide fableBOT Nov 25, 2024, 1:25 PM

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winter sorrel Nov 25, 2024, 1:31 PM

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With already use Stripe on our Plateform

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What are you talking When you mentionned Stripe App

rain cove Nov 25, 2024, 1:34 PM

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but the data for these payments is not retrieved in our system due to limitations with our API key
Not sure what this means exactly. You'll need to elaborate as if you're authenticating using the Stripe API keys of your users then I'm not sure what problem you're describing

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(some examples of the API requests you're making than run into this 'limitation')

winter sorrel Nov 25, 2024, 1:37 PM

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Problem Summary:
Our platform manages monthly subscriptions where users pay to access content. Here’s the current situation:
1. Initial Payments:
• When a user subscribes for the first time, the payment is successfully processed.
• The creator’s account is credited, and the revenue is displayed in the admin panel.
2. Automatic Renewals:
• Automatic renewals are working correctly (payments are being processed by Stripe).
• Problem: Data from automatic renewals is not being displayed on our website.
• The issue seems to be that we do not have the necessary permissions with our Stripe API key to fetch this data and sync it with our system.
3. Impact:
• Creators are not automatically credited for renewals.
• Monthly revenues are not updated correctly in the admin panel.
4. Question for Stripe Support:
What solution do you recommend to resolve this issue step by step, without using Stripe Connect (as it would be too time-consuming to integrate and configure manually)?

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We haven't tried anything, because we already know we're blocked.

rain cove Nov 25, 2024, 1:40 PM

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Yeah I mean again I need to see some code/API requests that your platform uses to try and access the 'automatic renewal' data. How are you doing that specifically?

winter sorrel Nov 25, 2024, 1:40 PM

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i want to fetch renewal subscription pay-ments records from st-ripe and show them on website in specific user account based on the amount paid to the user,

rain cove Nov 25, 2024, 1:40 PM

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How do you handle the initial payment, for example?

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But yes, generally this will be difficult in your setup. Normally a Connect setup will make this easier as you can listen for events/updates on all these accounts that fire and correspond with a 'automatic renewal' payment and you can process that as you need. But without being a Connect platform you're unable to do that

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Basically you probably need to look at the invoice(s) that are generated from a specific sub_xxx and infer payment success from them. You can do that via this API: https://docs.stripe.com/api/invoices/list

List all invoices | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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OK, did you read what I just described? That provide a way for you to retrieve recurring/automatic payments form the API using the keys of your users

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(please delete that screenshot too, has potential PII on it)

winter sorrel Nov 25, 2024, 1:49 PM

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I'm the founder of the platform, and I'm currently the intermediary with the developer. Give us a few moments to check it all out

rain cove Nov 25, 2024, 1:53 PM

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My recommendation would be for your developer(s) to join the Discord and we can work with them directly

winter sorrel Nov 25, 2024, 2:00 PM

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Ok wait

silver lance Nov 25, 2024, 2:52 PM

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Hi @winter sorrel I'm taking over as my teammate needs to step away. I wanted to check in and see if your developer was around or had given you more context to work with? If not, I suggest we close this thread and your developer can open a new one when they're available with the pertinent information.

winter sorrel Nov 25, 2024, 2:53 PM

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It connects immediately. Wait please

#jeremy_api