erik_unexpected | Stripe Developers | Page 1

crystal citrusBOT Nov 25, 2024, 1:03 PM

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digital parrot Nov 25, 2024, 1:04 PM

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👋 happy to help

tidal nest Nov 25, 2024, 1:04 PM

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Hi

digital parrot Nov 25, 2024, 1:05 PM

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to do changes on existing subscriptions you should use Customer Billing Portal instead of Stripe Checkout

tidal nest Nov 25, 2024, 1:05 PM

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yeah I mistyped that part

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We’re using the Stripe Customer Portal to allow customers to update their subscription quantities (e.g., number of workspaces). However, after the update is completed, the subscription quantity does not persist correctly.

Here’s what happens:

In the Invoices section, I see that the quantity is initially updated correctly (e.g., increased).
Immediately after, the quantity is reverted to the previous value.
As a result, two invoices are created at the exact same time:
One reflecting the correct, updated quantity.
Another reverting to the previous quantity.
There’s no direct API interaction or webhook logic from our side—everything is handled via the Stripe Customer Portal.

Could this behavior be related to prorations, pending updates, or a configuration in the Customer Portal? Looking for guidance on why the quantity is reverted and how to ensure updates persist correctly.

digital parrot Nov 25, 2024, 1:11 PM

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would you mind sharing the subscription ID to see what really happened there?

tidal nest Nov 25, 2024, 1:11 PM

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yeah sure, one sec

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is that the same as my account id?

digital parrot Nov 25, 2024, 1:12 PM

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no

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subscription IDs have the form of sub_xxx

tidal nest Nov 25, 2024, 1:14 PM

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sub_1QNzaABOlRvM3Jthl0mR0JIn

digital parrot Nov 25, 2024, 1:20 PM

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all of the changes are happening from your own backend code

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not using the Customer Portal

tidal nest Nov 25, 2024, 1:23 PM

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we're pushing another update, hopefully this fixes it

#erik_unexpected