#bwurtz999_api

1 messages · Page 1 of 1 (latest)

crude echoBOT
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prime sluice
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For context, trying to process this payment intent caused the reader to freeze and become unusable

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I use the same POS system in dozens of locations and this does not happen in other places

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My manager tells me every 3rd or 4th try when a customer inserts their card, it crashes

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But tap to pay works fine

dreamy nimbus
prime sluice
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Yes, I've attempted these

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And yes, the request I shared was successful

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But it caused the reader to freeze

dreamy nimbus
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Ah, so it is freezing after sending the request to Stripe.

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How do you resolve the freezing issue prior? You mentioned that every 3rd or 4th try when a customer inserts their card, it crashes -- so I assume they take some sort of action and the use the device

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Is it crashing or freezing? Can you share the screenshot of what you see on the terminal?

prime sluice
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I don't have a picture unfortunately

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I'm getting this information from my manager

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The next two requests show Unreachable but the device is online

dreamy nimbus
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Looking further...

prime sluice
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Thank you

dreamy nimbus
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After further looking at this, it looks like there’s either an unreliable network or you don’t have access to reach all of stripes servers. As a next step, can they try the reader on a different network like a mobile hotspot? It could explain why only this location is seeing this issue.

prime sluice
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Unfortunately we only have one option at this location

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Getting a hotspot running there would take a few days and be an extra cost that my client won't be happy about

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What does you mean it doesn't have access to all of Stripe's servers?

dreamy nimbus
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This just means that you can't reach Stripe

prime sluice
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Why would that happen? And why would it work some times but not others?

dreamy nimbus
prime sluice
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So you think that some of these IPs might be blacklisted or restricted? And that's what causes the errors?

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Also, would I need both Stripe Domains and Stripe Terminal Domains to be allowed for a server-driven integration? Or just Stripe Terminal Domains?

dreamy nimbus
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Yes, a likely possibility. You would also want to ensure that you have a stable network. Terminal Domains would be fine for Terminal only inetgration.