#handsomehenry_unexpected
warm capeBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1309571586520776795
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
wooden shoal
Hello thank you for the support I had a client make a payment via a payment link using ACH bank information however it’s showing incomplete but the client did receive a payment completed message
oak nova
Hi, let me help you with this.
Where do you see it's incomplete exactly?
Where does the customer see that it's completed?
wooden shoal
After the customer made the payment they were brought to a screen that stated payment was complete and they would see it on their bank statement.
When I go to my stripe dashboard under payments it’s showing that transaction but it’s saying incomplete
oak nova
Could you please share the PaymentIntent ID pi_xxx?
ACH debits usually take time to process, but the customer sees a "Complete" message when there's no actions needed on their side anymore. I am a bit unsure why it says "incomplete" on your side though.
wooden shoal
pi_3QNprUAj6Hm83Ko00c95YQ50
Thank You for the assistance vanya
But yes your exactly right when I’m on the desktop dashboard it does say theirs still an action needed but the customer has no actions required. We thought maybe it had something to do with link but their link portal does not show any additional requirements also does not show the transaction but I figured it maybe just because that transaction is what caused the account creation
oak nova
It seems like they need to authenticate with microdeposits: https://stripe.com/resources/more/what-is-micro-deposit-verification-here-is-how-it-works
They should've gotten an email with instructions on how to complete the authentication - they will receive small amounts on their bank balance which they need to enter in the form linked in the email. This will confirm they own the bank account.
oak nova
Happy to help.
wooden shoal
So we’re looking in the email but we don’t see anywhere that’s asking for a verification like that
Is it going to be through link? Or through stripe itself
oak nova
The email should contain a link to a Stripe-hosted page to enter the deposit amounts.
Alternatively, you can host it yourself and provide the amounts to Stripe via API: https://docs.stripe.com/api/payment_intents/verify_microdeposits
wooden shoal
Okay so yes there’s no email with a link but I think I can use the api with python and send the deposits , so I only need my api key? Nothing to specify who or what transaction it’s related to?
I’m a level 1 python user lol so I might need some more explicit help documentation. I apologize .
From what I understand I gotta make the whole script to request the charge then do the micro deposit verify
oak nova
You need the ID of the PaymentIntent pi_xxx
wooden shoal
Is there a way to resend the email 😭😂
oak nova
I think for this particular case you can use the URL in the next_actions property of the PaymentIntent, and send it directly to the customer.
You can find it at the bottom of the Payment page on the Dashboard.
hosted_verification_url
It seems like they provided their email address when checking out, so the email must have been sent. Maybe it bounced?
wooden shoal
They did provide their email but it must’ve bounced because only some of the emails came through
Confirmation of direct debit authorization
That’s the email they got
But it only has a link to share terms
Ah okay I see what your saying about the link being there awesome I will take a shot at it when I’m in front of a computer