#erith-ikezawa_webhooks
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neon haven
Can you clarify what you mean by "webhook isn't working"? I see the event id you shared was delivered successfully
kind kite
I setup the webhook to fire when payment_intent.succeeded is sent, and I have multiple payment_intents that did succeed, but the webhook itself has only triggered once on november 9th
I'm specifically checking against this payment intent, pi_3QBodZLUpuM5CL7b0mbKZYZ6 because that customer told me they never received confirmation for their order
neon haven
That payment intent never succeeded
It's still in a requires_payment_method status
Which means customer never provided their payment method/finished paying
kind kite
It looks like they tried again immediately after pi_3QBolkLUpuM5CL7b12Sl38wZ and that one succeeded
neon haven
Yeah and unfortunately the payment_intent.succeeded event for that payment intent is over 30 days old, so I can't see the deliver attempt logs for it
kind kite
So, are my logs empty because they are more than 30 days old?
neon haven
Idk about your application's logs. That's configurable by you. But we have an event retention policy, so you wouldn't be able to see delivery attempts for this event in stripe: https://support.stripe.com/questions/stripe-event-retention-period