#nehm116_api

1 messages ¡ Page 1 of 1 (latest)

raw burrowBOT
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mossy compass
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this the page im referring to that our users always have to come back to complete 3-5 mins later

Screenshot_2024-11-22_at_10.05.39_AM.png
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why not just always include it as part of the flow?

stable veldt
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Hm not sure offhand. We don't know much about account onboarding/onboarding requirements in here

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Can you share a connect account id where this happened so I can take a look

mossy compass
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who can i ask about the embedded form?

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ok one second

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do you want the connect account id thats onboarding or the parent account that we're using to create the app?

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this happens to every single connect account that onboards

stable veldt
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connect account id

mossy compass
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they go through the embedded form, stripe doesnt ask for ID verification, then 3 mins later, stripe says you need to complete more info which is the id verification

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ID
acct_1QNxSWPsma5nS2jj

stable veldt
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Hm yeah not sure

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Recommend you ask support

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They know more about account onboarding things

mossy compass
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this isnt api/embedd form related?

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ok will try but they typically always lack the technical info

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thanks messaging them now

stable veldt
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No this is more a question of why the info wasn't necessary in the first place to be onboarded

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Unfortuantely we just don't know a ton about onboarding/onboarding requirements