#mattdotmatt_unexpected

1 messages ¡ Page 1 of 1 (latest)

dense vigilBOT
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cerulean mural
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User sees this page:

image.png
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not all users have this issue

hoary bone
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hi! hmm could be a few things, I'll try and see if I can find anything. Are the users this impacts in certain location? for example if you're not in the UK you can't use BACS so we filter it out on the frontend for IPs not in the Uk

cerulean mural
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i was wondering that. i would have to ask the user. they are based in scotland, but may be using a vpn or on a corporate network

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it will take me a while to get feedback from them. If you can think of anything else I will look into that too

hoary bone
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the other option is that it's part of an experiment we're doing where for a small percentage of loads we don't show one of the available non-card methods, looking at logs I think that is what happened in at least of the loads for this CheckoutSession ID

cerulean mural
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is that experiment something we can ask not be a part of? or is it part of your testing?

hoary bone
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the latter

cerulean mural
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seems like the user always sees the issue - is that a caching thing?

hoary bone
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I'm not sure sorry, I don't know how the experiment is applied. Did they visit the page just now in the last minute? (so I can look at logs)

cerulean mural
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no, it was around 10:15 GMT

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I can ask them to try a different browser

hoary bone
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well at 11/22/24 10:02 specifically I can tell you someone visited that CheckoutSession page and the experiment applied and 'held back' BACS on that load. It's also the only time that IP address visited the page ever.

cerulean mural
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Perfect - thats the right time, thanks

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And that was because of the testing experiment, not the IP?

hoary bone
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yes

cerulean mural
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thanks, ill ask them to try again/from a different browser etc and see if that resolves the issue